Patient Liaison Specialist

1 week ago


Adelaide, South Australia The Aushealth Hospital Research Fund Ltd Full time
Job Title: Patient Liaison

We are seeking a highly motivated and proactive individual to join our team as a Patient Liaison. In this role, you will be responsible for managing a portfolio of accounts, liaising with patients, relatives, admission office, ward staff, and health funds.

Key Responsibilities:

  • Liaise closely with patients, relatives, admission office, ward staff, and health funds.
  • Meet patients in the hospital to obtain financial consent, relevant admission, and private health insurance paperwork to collect fees.
  • Provide exceptional customer service through building and maintaining effective relationships.
  • Maintain confidentiality of patient records.

Requirements:

  • Prior experience in a similar healthcare role (desirable, but not essential).
  • An understanding of private health insurance cover and associated processes.
  • Excellent interpersonal and communication skills.
  • Exceptional organisation and time management.
  • Excellent computer literacy skills with proficiency in the MS Office suite (essential).
  • Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
  • Ability to work collaboratively with a multi-disciplinary team.
  • Ability to problem solve and negotiate.
  • High level of accuracy and attention to detail.

What We Offer:

  • Support for your success including on-the-job training.
  • An attractive remuneration package.
  • Industry leading training and personal development.
  • Support to attain a certificate in Financial Services (Mercantile Agents).
  • Employment Assistant Program (EAP).

About Us:

AusHealth Hospitals began its journey in 1985. Since then, we have expanded to be a trusted partner to over 50 Hospital and Ambulance services nationally. Our delivery model is tailored to each individual client partnering from when a patient first presents to collecting aged debts and everything in between.

Why Join Us:

We are an Australian-owned health and wellbeing charity, providing services for workplaces, hospitals, and healthcare services with the profits funding ground-breaking medical research.



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