Customer Service Liaison

11 hours ago


Adelaide, South Australia Bendigo and Adelaide Bank Full time

About the Opportunity

We're seeking a Customer Service Liaison to join our team at Bendigo and Adelaide Bank. As a key member of our customer service team, you will be responsible for managing delinquent loans, credit cards, business, and savings accounts. Your primary goal will be to work with customers experiencing financial difficulties, making appropriate arrangements to assist them in managing their obligations while protecting the bank's security position.

In this role, you will be required to provide effective, proactive, and low-cost solutions while ensuring a high standard of customer service. You will work closely with our customers to understand their financial situations and develop personalized plans to help them get back on track. This is a dynamic role that requires strong communication and negotiation skills, as well as the ability to work in a fast-paced environment.

The ideal candidate for this role will have previous experience in customer service or collections, with a strong understanding of risk management principles. You will be comfortable working with a wide range of customers, from individuals to businesses, and be able to use your strong negotiation and listening skills to guide customers to the most appropriate outcome.

We offer a flexible hybrid work arrangement, with the opportunity to work from home or in our office. During your training period, you will be required to attend the office 5 days per week. We are committed to providing comprehensive training and support to ensure your success in this role.

Why Work with Us?

At Bendigo and Adelaide Bank, we believe in creating a positive and supportive work environment that allows our employees to thrive. We offer a range of benefits, including flexible work options, health and wellbeing support, and opportunities for professional development. If you are passionate about delivering great customer outcomes and are committed to providing exceptional service, we encourage you to apply for this exciting opportunity.



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