Vendor Support Liaison
4 weeks ago
The Opportunity
Ventia is seeking a Vendor Support Coordinator to partner with our Subcontractor Manager and vendors/clients in rectifying system errors in a timely manner. This role is an integral part of the AGFMA team, working closely with stakeholders to deliver facilities management services to over 3500 Government-owned sites across 25 Government Agencies.
About the Role
- Manage Freshdesk, ticket/job allocation, aged tickets, and daily performance targets.
- Use Freshdesk to manage reporting and troubleshooting of setup errors in our systems.
- Maintain data integrity in the software, updating company/client details, setting up new users, onboarding/offboarding, and reviewing claims against contract requirements.
- Assist Subcontractors with work order management and drive Subcontractor compliance.
- Report ticket errors to Subcontractor Manager to assist in finding fixes and eliminate problems.
Requirements
- Knowledge of Freshdesk or similar ticketing database.
- Knowledge/experience with Rapid Global, Panorama, and/or SAP.
- Ability to troubleshoot IT errors and finance knowledge.
- Attention to detail and ability to learn new systems quickly.
- Ability to multitask and prioritise tasks in a fast-paced environment.
About Ventia
Ventia is a leading infrastructure services company operating across Australia and New Zealand. We pride ourselves on working smart, safely, and sustainably, harnessing the latest technologies and brightest minds. Our diverse and proud heritage has delivered essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences, talents, and cultures that our people bring to the organisation. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds.
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