Operations Manager

14 hours ago

Melbourne, Victoria, Australia Roy Morgan Research Full time

Operations Manager Job Description

At Roy Morgan Research, we are seeking an experienced Operations Manager to lead our research project operations. As an Operations Manager, you will be responsible for managing a decentralized field team, recruiting, training, and supporting interviewers, and ensuring the successful delivery of research projects.

Key Responsibilities:

  • Manage a decentralized field team, ensuring optimal interviewer coverage for each research project.
  • Recruit, train, and support interviewers, providing ongoing guidance with the assistance of the Head of Field Operations and internal project teams.
  • Identify operational improvement opportunities and promptly resolve any issues or queries.
  • Develop and enhance training materials and implement training for interviewers to ensure high-quality data collection.
  • Maintain regular communication with project staff, senior management, and other field staff to ensure well-planned and managed projects.
  • Provide accurate reporting on project budgets, KPI targets, and progress for key stakeholders.
  • Manage field logistics and administrative tasks, including scheduling, onboarding/offboarding, training, and performance tracking.
  • Collaborate with internal teams to oversee the production and distribution of field materials.
  • Ensure accuracy and suitability of survey instruments, sample management procedures, and workflows impacting field operations.

Requirements:

  • At least 3-5 years of field management experience.
  • A positive, motivating, can-do attitude.
  • Experience leading and managing a team.
  • Strong organizational abilities, capable of managing multiple priorities simultaneously.
  • Excellent verbal and written communication skills.
  • A positive and collaborative attitude, with a passion for working as part of a team.
  • Competency in Microsoft Office tools (Word, Excel, PowerPoint, and Outlook).
  • Experience managing a dispersed/field team or within market research is desirable.
  • Familiarity with statistical tools and their application in research analysis is an advantage.

What We Offer:

  • Career progression opportunities.
  • A vibrant work culture.
  • Competitive rewards.
  • Meaningful benefits.
  • Embracing diversity.

We believe in investing in our team members' growth and well-being. If you are a motivated, enthusiastic, and inspiring professional, this is your moment to shine. Apply now and unlock your potential as an Operations Manager at Roy Morgan Research.

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