Operations Manager

3 weeks ago


Melbourne, Victoria, Australia Amazon Full time
Operations Lead Job Description

The Operations Lead will drive innovation and effective execution within transportation networks at Amazon Logistics. This role requires a proactive leader capable of inspiring a team to achieve performance goals and productivity standards that align with company objectives. Key responsibilities include monitoring team attendance and workflow, working closely with the Operations Shift Manager and Delivery Station Manager to identify and resolve issues. The ideal candidate will also be responsible for fostering a strong health and safety culture, conducting staff debriefs, and performing duties in line with Standard Operating Procedures (SOPs).

Key Responsibilities:
- Foster a strong health and safety culture by ensuring adherence to relevant laws and internal policies.
- Conduct daily oversight and management of departmental tasks.
- Allocate tasks to staff as needed to maintain workflow and meet daily performance targets.
- Ensure adequate staffing levels for your area, including managing call outs for training, addressing absences, and providing coaching and monitoring department productivity.
- Collaborate with the Operations Shift Manager and Delivery Station Manager in tracking, analyzing, and reporting Exchange Point metrics.
- Monitor and report on associate hours and schedules.
- Address and resolve process-related issues within the area as needed.

Requirements:
- Experience in warehouse operations and logistics.
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Ability to lift up to 20kg, stand/walk during shifts lasting up to 10 hours, and be able to frequently push, pull, squat, bend, and reach.
- Experience managing teams and planning, performance metrics, and process improvement is preferred.

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