Customer Service Manager
2 weeks ago
We are seeking a highly skilled Customer Service Manager to join our team at M GALLERY. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience.
Key Responsibilities- Supervise and support the Reservations Team to ensure high standards of service are maintained.
- Implement and review revenue strategies to maximize room sales and occupancy.
- Collaborate with the Director of Revenue, Director of Conference and Events, and Director of Sales and Marketing to drive revenue growth across all distribution channels.
- Ensure compliance with occupational health and safety regulations and coordinate bookings to meet client requests and special needs.
- Direct and oversee FIT and Groups reservations activities, ensuring accurate guest details and privacy protection.
- Develop and review policies, programs, and procedures for customer relations and services.
- Provide direction and feedback to team members and assist with recruitment.
- Manage, motivate, and develop staff providing customer services.
- Liaise with other organisational units, service agents, and customers to identify and respond to customer expectations.
- Qualified Customer Service Manager with a Diploma in Hospitality Management or Business.
- Minimum 2 years' work experience as a professional customer service manager.
- Multi-lingual skills are an advantage.
- Work in a dynamic and iconic location.
- Benefits Your Way - Great team member benefits.
- Employee Assistant Program, Birthday day off, discounted gym membership, and more.
- Work Your Way - We adjust to your lifestyle.
- Dry-cleaning on us.
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Customer Service Manager
3 weeks ago
Manly Vale, Australia M GALLERY Full time{"title": "Customer Service Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at M GALLERY. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesSupervise and support the...
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Customer Service Manager
1 month ago
Manly Vale, Australia M GALLERY Full time{"title": "Customer Service Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at M GALLERY. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience.Key ResponsibilitiesSupervise and support...
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Customer Service Manager
3 weeks ago
Manly Vale, Australia M GALLERY Full time{"title": "Customer Service Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at M GALLERY. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesSupervise and support the...
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Customer Service Manager
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Manly Vale, Australia Manly Bowling Club Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic Customer Service Supervisor to oversee operations at our venue, Manly Bowling Club, on a permanent part-time basis.As a Customer Service Supervisor, you will be responsible for ensuring a smooth operation, demonstrating a commitment to creating memorable moments for our customers, and promoting...
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Customer Service Supervisor
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Customer Service Supervisor
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Customer Service Supervisor
1 month ago
Manly Vale, Australia Manly Bowling Club Full timeAbout the RoleWe are seeking a motivated and enthusiastic Customer Service Supervisor to oversee operations at our Manly Bowling Club venue on a permanent part-time basis.Key ResponsibilitiesEnsure compliance with relevant regulations, including the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations.Assist with coaching,...
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Customer Service Supervisor
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Manly Vale, Australia Manly Bowling Club Full timeAbout UsAt Manly Bowling Club, we're a community-driven organization that values Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Profit for Purpose organization, we exist to improve the lives of our members, who number over 250,000 across various industry sectors.About the RoleWe're seeking a motivated and enthusiastic Customer Service Supervisor...
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