Customer Service Representative

2 weeks ago

Manly Vale, Australia WS Audiology Full time
{"title": "Customer Care Coordinator", "description": "About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Coordinator. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Engage with customers through phone, email, and in-person interactions, providing tailored product information and resolving concerns efficiently.
  • Schedule appointments for hearing assessments and consultations with our expert audiologists.
  • Guide customers through our innovative range of hearing devices and accessories.
  • Contribute to local marketing efforts to promote our clinic and its services.
  • Perform minor hearing aid repairs (training provided).
What We're Looking For
  • 2+ years of experience in delivering customer service in retail or allied health environments.
  • Good computer literacy and navigating various software programs (CRM, appointment management, etc.).
  • Attention to detail with a solid administrative background and a collaborative spirit.
  • A positive, team-oriented attitude with the ability to work independently when needed.
Culture and Benefits
  • Training and development opportunities to keep skills up to date.
  • Opportunity to work alongside a global retail team.
  • Monthly clinic-based incentives.
  • Employee Value Awards.
  • Discount on hearing aids for employees, friends, and family.
  • Annual flu vaccinations.
  • Paid Parental Leave.
  • Employee Assistance Program (EAP).
About WSAudiology

WS Audiology is a global leader in the hearing aid industry, committed to creating an inclusive employee experience. We believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment.

", "lang_code": "en"}

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