Customer Service Supervisor

3 weeks ago

Manly Vale, Australia Manly Bowling Club Full time
About Us

At Manly Bowling Club, we're a community-driven organization that values Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Profit for Purpose organization, we exist to improve the lives of our members, who number over 250,000 across various industry sectors.

About the Role

We're seeking a motivated and enthusiastic Customer Service Supervisor to oversee operations at our Manly Bowling Club venue on a permanent part-time basis. As a key member of our team, you'll be responsible for ensuring a smooth operation, delivering exceptional customer experiences, and promoting a culture of continuous improvement.

Key Responsibilities
  • Ensure compliance with relevant regulations, including the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations.
  • Assist with coaching, development, and performance management of our staff.
  • Liaise with stakeholders to ensure seamless day-to-day operations.
  • Promote service delivery excellence and attend to customer complaints and issues.
  • Ensure customer needs are met and assist with compliance requirements by accurately updating reports in Risk Manager.
About You

To succeed in this role, you'll need:

  • Minimum 3 years of experience in a similar role.
  • A current NSW RSA & RCG competency certificate.
  • Certificate IV in Hospitality or equivalent (desirable).
  • A strong understanding of relevant regulations and laws.
  • A proven track record in delivering exceptional customer service.
  • Leadership and coaching skills.
  • Immaculate grooming and presentation.
  • Excellent time management skills.
  • Availability to work a flexible roster, including days, nights, weekends, and public holidays.
Our Benefits
  • Be part of Australia's largest group of registered clubs.
  • Enjoy discounted meals.
  • Be part of a supportive and inclusive team culture.
  • Receive uniforms provided.
Why Choose Us?

We're a leading organization with over 250,000 members, recognized as one of Australia's top privately owned companies. Our strong values and commitment to staff make us a preferred employer of choice.

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