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Customer Service Supervisor

2 months ago

Manly Vale, Australia Manly Bowling Club Full time
About the Role

We are seeking a motivated and enthusiastic Customer Service Supervisor to oversee operations at our Manly Bowling Club venue on a permanent part-time basis.

Key Responsibilities
  • Ensure compliance with relevant regulations, including the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations.
  • Assist with coaching, development, and performance management of staff.
  • Liaise with stakeholders to ensure smooth day-to-day operations.
  • Promote continuous improvement of service delivery.
  • Manage customer complaints and issues.
  • Ensure customer needs are met.
  • Assist with compliance requirements by accurately updating reports in Risk Manager.
About You

To be successful in this role, you should have:

  • Minimum 3 years of experience in a similar role.
  • A current NSW RSA & RCG competency certificate.
  • Certificate IV in Hospitality or equivalent (desirable).
  • A strong understanding of relevant regulations.
  • A proven track record in delivering exemplary customer service.
  • Ability to lead and coach a team.
  • Immaculate grooming and presentation.
  • Attentive, empathetic, and compassionate.
  • Excellent time management skills.
  • Availability to work a flexible roster.
Our Benefits
  • Be an integral part of Australia's largest group of registered clubs.
  • Discounted meals.
  • Supportive and inclusive team and culture.
  • Uniforms provided.
Why Mounties?

We have over 250,000 members and are listed as one of Australia's top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.