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Customer Service Manager
2 months ago
We are seeking a highly motivated and enthusiastic Customer Service Supervisor to oversee operations at our venue, Manly Bowling Club, on a permanent part-time basis.
As a Customer Service Supervisor, you will be responsible for ensuring a smooth operation and creating memorable moments for our customers.
Key Responsibilities- Compliance and Risk Management: Ensure compliance with relevant laws and regulations, including the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations.
- Staff Development and Performance: Assist with coaching, development, and performance management of our staff to ensure they meet the highest standards of customer service.
- Customer Service and Experience: Promote continuous improvement of our service delivery and ensure our customers' needs are met.
- Issue Resolution and Complaint Management: Attend and manage customer complaints and issues that arise, ensuring a prompt and satisfactory resolution.
- Reporting and Compliance: Assist with compliance requirements by accurately updating reports in Risk Manager.
To be successful in this role, you should have:
- A minimum of 3 years' experience in a similar role.
- A current NSW RSA & RCG competency certificate.
- A Certificate IV in Hospitality or equivalent (desirable).
- A strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations.
- A proven track record in delivering exemplary customer service.
- The ability to lead and coach a team.
- Immaculate grooming and presentation.
- Attentive, empathetic, and compassionate.
- Excellent time management skills.
- Availability to work a flexible roster that includes days, nights, weekends, and public holidays.
- Be an integral part of Australia's largest group of registered clubs.
- Discounted meals.
- A supportive and inclusive team and culture.
- Uniforms provided.
