Customer Service Liaison

2 weeks ago


North Queensland, Australia Visy Full time

Customer Service Liaison Role

Join Visy, a leading sustainable packaging company, and contribute to our mission of creating a better world. As a Customer Service Liaison, you will play a key role in delivering exceptional customer experiences and driving satisfaction.

Key Responsibilities:

  • Manage customer relationships across email and phone, providing timely and accurate support.

  • Coordinate daily order updates, ensuring customers are informed about order statuses and delivery times.

  • Initiate smooth onboarding of new products, maintaining a seamless customer experience.

  • Oversee order management in a timely and accurate manner.

Requirements:

  • Proven experience in customer service, preferably in the manufacturing industry.

  • Exceptional communication skills for establishing meaningful relationships with customers.

  • Ability to maintain accuracy and a strong team attitude.

  • Highly motivated, driven, and organized individual in a fast-paced environment.

  • Proficiency in Microsoft Office Suite and CRM systems.

Benefits:

  • Ongoing training, with opportunities to gain industry knowledge.

  • Free on-site car parking.

About Visy:

Visy is a market leader in sustainable packaging, committed to powering the circular economy. With 7,000 employees and 150 global operations, we collect and sort recyclable materials, remanufacturing them into new, sustainable packaging. Our vision is to become the global leader in sustainable packaging, creating a better world for generations to come.



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