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Transportation and Customer Service Liaison

1 month ago

Laverton North, Victoria, Australia GrainCorp Full time

About our team

Auscol plays a critical role in the collection of source material for the production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. As part of a GrainCorp end-to-end supply chain that sources and processes edible oils for use in food production and food service, Auscol closes the loop by upcycling the subsequent Used Cooking Oil. We provide equipment, transport, and service solutions for that collection and upcycling, working with an extensive customer base across metropolitan, regional, and remote Australia. We supply storage tanks, operate a fleet of high-tech vacuum collection trucks, and maintain an unrivalled inland and portside processing and bulk storage network. And we do this to the highest international standards.

Auscol is compliant with International Standards of Quality Systems (ISO certification for Safety, Quality & Environment), International Sustainability & Carbon Certification (ISCC), and Feed Safety accreditation (ARA). This gives our customers confidence that their used cooking oil is being managed responsibly and is joining the fight against climate change.

About the role
GrainCorp is seeking a Customer Service and Operations Coordinator to provide administrative, customer service, and operational support to our Auscol business nationally. The responsibilities of the role will include:
  • Managing a large number of incoming calls, emails, and invoicing requirements
  • Managing customers' accounts
  • Managing site stocks
  • Keeping a record of customer interaction and details of actions taken
  • Communicating with internal teams to discuss sales and operational targets
  • Generating sales leads and route planning activities for sales teams
  • Accurate and timely reporting on results

About your experience
Candidates will have prior experience in a customer service or a related field, ideally in the Waste, recycling, Oils, or transport industries. Candidates will also demonstrate:

  • Proficiency in Microsoft – Outlook, Excel (intermediate), Word, and computer literacy, with experience using ERP systems
  • Excellent verbal and written communication skills
  • Strong attention to detail and ability to manage and prioritize tasks effectively
  • High customer and solution focus, with a commitment to delivering exceptional service
  • Ability to work in a fast-paced, highly transactional work environment