Customer Liaison Officer

1 day ago


North Geelong, Victoria, Australia The Gordon Full time
Role Overview

The Customer Liaison Officer is the primary point of contact for internal and external customers at The Gordon. This key role responds to face-to-face, email, and call centre enquiries, utilising exceptional customer service and problem-solving skills.

Key Responsibilities:
  • Respond to customer enquiries in a timely and professional manner.
  • Maintain a positive and respectful attitude when interacting with customers.
  • Utilise strong communication skills to resolve customer complaints and issues.
Requirements

To be successful in this role, you will require:

  • A high level of communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Experience in customer-facing roles, preferably in an educational setting.
Benefits

The Gordon offers a range of benefits to support your career growth and well-being, including:

  • Competitive salary package.
  • Ongoing training and professional development opportunities.
  • A supportive and inclusive work environment.
Why Work at The Gordon?

The Gordon is a dynamic and inclusive organisation that values its employees and provides opportunities for growth and development. As a member of our team, you will have access to a range of benefits and be part of a vibrant community that is passionate about education.



  • North Geelong, Victoria, Australia The Gordon Full time

    Imagine yourself in a dynamic and inclusive organisation where you can make a real difference in the lives of students. The Gordon is one of the largest regional TAFEs in Victoria, and we're looking for a talented Customer Liaison Officer to join our team at our Geelong campus.About the RoleThis is an exciting opportunity to work as the first point of...


  • North Geelong, Victoria, Australia Geelong Property Hub Full time

    We're seeking a Client Relationships Liaison to be the welcoming face of our department at Geelong Property Hub.This role involves ensuring our department runs seamlessly, with the Client Relationships Liaison being the first point of contact for incoming inquiries, directing them with grace and efficiency.Key responsibilities include effective time...


  • North Geelong, Victoria, Australia The Gordon Full time

    About The GordonThe Gordon is a leading regional TAFE, committed to providing high-quality education and training that empowers students to reach their full potential. Our diverse range of courses caters to various needs and interests, ensuring our graduates are well-equipped for the modern workforce.We foster a supportive and inclusive environment, valuing...


  • North Geelong, Victoria, Australia The Gordon Full time

    About the RoleThe Gordon is seeking a highly skilled and dedicated Koorie Liaison Officer to join our team. As a key member of our Aboriginal Education Support Unit, you will play a vital role in connecting individuals with our services and opportunities.As a Koorie Liaison Officer, you will serve as the primary point of contact for Aboriginal and Torres...


  • North Geelong, Victoria, Australia The Gordon Full time

    Role OverviewThe Koorie Liaison Officer will serve as the primary point of contact for Aboriginal and Torres Strait Islander students and community members, providing access to The Gordon's services and staff. This role requires a strong understanding of Aboriginal and Torres Strait Islander cultures and a commitment to fostering educational and cultural...


  • North Geelong, Victoria, Australia City of Greater Geelong Full time

    About UsRole OverviewThis role is a great opportunity to work with our team, providing exceptional customer service as the first point of contact for enquiries and complaints.Key ResponsibilitiesDeliver seamless customer experiences by meeting their transactional needs and providing expert knowledge.Educate and support customers to become comfortable with...


  • Box Hill North, Victoria, Australia Box Hill Institute Full time

    About the Role:The Koorie Liaison Officer coordinates student engagement and retention strategies, fostering positive relationships with Koorie students, local communities, service providers, and industry partners. This role involves developing and implementing activities to support the Wurreker Strategy and Reconciliation Action Plan. The successful...


  • North Geelong, Victoria, Australia The Gordon Full time

    About the RoleWe are seeking a dedicated and passionate Aboriginal Liaison Officer to join our team at The Gordon. As a key member of our team, you will play a vital role in connecting individuals with the services and opportunities available at our institution.Key Responsibilities:Provide awareness on education and career pathways for both current and...


  • Box Hill North, Victoria, Australia Box Hill Institute Full time

    About the Role:The Koorie Liaison Officer plays a pivotal role in fostering positive relationships between Box Hill Institute and Aboriginal and Torres Strait Islander students, local communities, and service providers.As a key member of the Student Life team, the successful candidate will coordinate and lead Koorie Student Support Officers, developing and...


  • Box Hill North, Victoria, Australia Eastern Health Full time

    Role OverviewElevate the standard of care for Aboriginal and Torres Strait Islander patients by joining our team as an Aboriginal Hospital Liaison Officer. This rewarding role involves providing patient liaison and cultural support, ensuring culturally appropriate care is delivered across various hospital services.


  • North Geelong, Victoria, Australia Workforce Extensions Full time

    We are seeking a skilled Sales and Service Liaison to join our team at Workforce Extensions Geelong. This role will involve creating sales opportunities through enthusiastic and proactive service provision, accepting and processing orders, and meeting and exceeding customer expectations.About the role:Develop and maintain strong relationships with customers...


  • North Geelong, Victoria, Australia The Gordon Full time

    About The GordonThe Gordon is a leading vocational education and training provider in Victoria, with a strong focus on delivering high-quality programs that meet the needs of our students and employers.


  • Bayswater North, Victoria, Australia Conquest Recruitment Group Full time

    About the RoleWe are seeking an experienced Customer Service Officer to join our team. The successful candidate will work in an energetic environment with a "can-do" attitude and high personal performance standards.This role involves providing a high level of customer service via phone, confirming orders and deliveries, responding to enquiries, and resolving...


  • North Geelong, Victoria, Australia City of Greater Geelong Full time

    About the RoleWe are seeking a highly skilled and motivated Recreation and Open Space Project Officer to join our team at the City of Greater Geelong. In this role, you will be responsible for overseeing the Council's Open Space areas throughout the municipality, liaising with a broad range of stakeholders, including community members, community groups,...


  • Box Hill North, Victoria, Australia Box Hill Institute Full time

    Job DescriptionBox Hill Institute is committed to creating an inclusive and diverse workplace. We are seeking a highly motivated and dedicated individual to join our team as a Koorie Student Support Officer.The successful candidate will provide a range of welfare monitoring and intervention support to ensure the success of Indigenous students at Box Hill...


  • Bayswater North, Victoria, Australia Homestyle Aged Care Full time

    About the RoleWe are seeking a skilled Customer Relationship Officer to join our team at Homestyle Aged Care. As a key member of our community outreach team, you will be responsible for building and maintaining relationships with potential new residents and their families.Key ResponsibilitiesConduct tours of our facilities to showcase the quality of care and...


  • North Geelong, Victoria, Australia Chandler Macleod Full time

    Mandate: Australian citizenship is required to work within the Federal Government.About the Company:This leading Federal government agency supports Australians in achieving their goals and improving their lives. Their work has a significant impact on the social sector, and you can contribute to making a difference in this role.The company is known for its...


  • North Geelong, Victoria, Australia City of Greater Geelong Full time

    The City of Greater Geelong invites applications for a Public Art Project Officer to join their team. As a key player in the Public Art Program, you will be responsible for overseeing the operations of the program and spearheading the development and implementation of new public art projects. This role will involve building internal and external...


  • Box Hill North, Victoria, Australia Eastern Health Full time

    About the RoleThe Aboriginal Hospital Liaison Officer will play a vital role in ensuring the delivery of culturally safe care to Aboriginal and Torres Strait Islander patients within our hospital setting. This position involves providing patient liaison and cultural support to patients across various departments, ensuring that their unique needs are met and...


  • Box Hill North, Victoria, Australia Eastern Health Full time

    About the RoleThe Aboriginal Hospital Liaison Officer will provide effective cultural support to Aboriginal and Torres Strait Islander patients within the hospital setting. This role involves patient liaison and cultural support across Emergency Department, acute, sub-acute and in-patient services.The successful candidate will ensure that culturally...