Customer Liaison Representative

7 days ago


North Geelong, Victoria, Australia The Gordon Full time

About The Gordon

The Gordon is a leading regional TAFE, committed to providing high-quality education and training that empowers students to reach their full potential. Our diverse range of courses caters to various needs and interests, ensuring our graduates are well-equipped for the modern workforce.

We foster a supportive and inclusive environment, valuing diversity and promoting equal opportunities for all staff and students.

Job Summary

This Customer Liaison Representative role serves as the first point of contact for internal and external customers at The Gordon. You will respond to inquiries, utilise exceptional customer service skills, and provide problem-solving support. Your primary location will be at one of our campuses, with occasional coverage at other sites as required.

Key Responsibilities

  1. Respond to face-to-face, email, and call centre enquiries in a timely and professional manner.
  2. Provide exceptional customer service, utilising active listening skills and empathy to resolve issues effectively.
  3. Collaborate with colleagues to ensure seamless communication and coordination across departments.
  4. Maintain accurate records and reports, adhering to organisational policies and procedures.
  5. Contribute to a positive and inclusive work environment by promoting diversity, equity, and respect for all individuals.

Requirements

  • Current Victorian Employee Working with Children Check
  • Nationally Coordinated Criminal History Check
  • Possession of a valid Work Visa or Australian permanent residency status

What We Offer

You will enjoy a comprehensive benefits package, including:

  • A salary range of $68,392 to $74,345 plus superannuation
  • A supportive and inclusive work environment
  • Opportunities for career growth and professional development
  • Employee Assistance Program (EAP)
  • Free parking and proximity to public transport
  • The Culinary Collective, our on-site cafeteria

Why Geelong?

Nestled between the beautiful coastline and the Great Ocean Road, Geelong offers an ideal setting for achieving a harmonious work-life balance. With a diverse range of housing options, recreational activities, and cultural events, you will find everything you need to thrive in this vibrant city.

How to Apply

To be considered for this exciting opportunity, please submit your application, including a cover letter addressing the key requirements and a current resume. We look forward to receiving your application.



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