Achieving Business Success Through Strategic Partnerships

7 days ago

Brisbane, Queensland, Australia beBeeCustomerSuccess Full time

As a key player in driving business growth and strategy, the ideal candidate will be responsible for assisting with the expansion of our services within the region. This role will involve working closely with various stakeholders to define needs and link these to customer success metrics.

This position requires a unique blend of technical knowledge, business acumen, and communication skills to drive high levels of customer satisfaction through effective application of our solutions and management expertise.

The successful candidate will have experience in software implementation projects, team management, and stakeholder engagement, including workshops, meetings, and formal agreements on project and delivery requirements.

Key Responsibilities:
  • Support Regional Strategy: Collaborate with the Customer Success Excellence Director to execute our regional growth strategy and future initiatives.
  • Ensure Customer Satisfaction: Drive high levels of customer satisfaction through effective application of our solutions and management expertise.
  • Collaborate with Key Stakeholders: Work closely with regional customers, internal product groups, and regional leadership teams.
  • Support Global Initiatives: Contribute to delivering on global initiatives as defined by the global customer success lead in driving global best practice in presales and customer success.

To succeed in this role, you will need experience in the following areas:

  • Bachelor's Degree in IT or Construction or Industry Experience
  • 7+ years' experience in Software Implementation Projects.
  • 5+ years' experience managing a team of 5-10 staff members.
  • Exceptional, professional communication skills, both written & verbal.
  • Strong customer facilitation skills and ability to utilise design thinking and requirement gathering skills
  • Passionate, willing to take ownership of deliverables through to completion.

Ideally, you will possess most of the below Skills or Experiences required fulfill the role:

  • Stakeholder engagement - including workshops, meetings and formal agreements on project and delivery requirements.
  • Business strategy planning as required throughout the region
  • Thought leadership in the future direction of the industry and impact driven by RIB
  • Reporting and monitoring the success of delivery and impact to our customers through success metrics
  • Managing delivery in terms of overall satisfaction and profitability throughout the group
  • Continuous improvement and staying abreast of core industry trends and software trends
  • Conducting status reviews and 360 reviews with both team members and clients
  • Highly motivated, exceptional work ethic, possessing a positive attitude & well-developed time management skills.

Successful applicants may be required to undergo and pass a comprehensive background check before starting employment.

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