Customer Experience Specialist

2 months ago


Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

About the Role

We are seeking a Customer Experience Specialist to deliver exceptional service to our customers, understanding their needs and circumstances to find the right solutions. You will work in a dynamic environment, moving between front-of-house concierge, finding solutions and educating customers, as well as providing consumer lending and other financial solutions relevant to their lifestyle.

About You

You will bring extensive experience in customer service or sales, an ability to build relationships and rapport with customers and colleagues, and an eagerness to understand and share what makes our bank different. Understanding of financials and business performance is also essential, with experience in consumer lending and the banking and finance industry a plus.

About Us

Bendigo Bank is the bank you can be proud to work at, with a collective purpose to feed into prosperity, not off it. We are a community-focused bank with a big heart, offering every opportunity to our employees while maintaining a community feel.



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