Customer Support Specialist
1 week ago
We are seeking a highly skilled Customer Support Specialist to join our team at Connecteam. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, resolving issues efficiently, and enhancing overall satisfaction.
Main Responsibilities:
- Be the primary point of contact for clients through various communication channels.
- Provide fast and high-performance service while maintaining excellent communication skills.
- Collaborate with the Customer Success team to provide live feedback on missing capabilities and feature requests.
- Educate clients on best practices in Connecteam tailored to their business needs.
Requirements:
- A minimum of 1-2 years of experience in a customer support role or client-facing environment.
- Superb written and verbal communication skills.
- A service-oriented personality with a can-do attitude, strong problem-solving skills, and independence.
- Tech-savviness with a startup mentality and ability to thrive in a dynamic environment.
- Strong teamwork and time management skills.
Work Environment:
- Hybrid model with 2-3 days of remote work and 2 fixed office days.
- Comprehensive training and development opportunities.
- Mac laptop and necessary equipment provided.
Salary Information:
The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience and qualifications.
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