Customer Support Specialist

1 week ago


Melbourne, Victoria, Australia Connecteam Full time
Excellent Opportunity for Customer Service Expert

We are seeking a highly skilled Customer Support Specialist to join our team at Connecteam. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, resolving issues efficiently, and enhancing overall satisfaction.

Main Responsibilities:

  • Be the primary point of contact for clients through various communication channels.
  • Provide fast and high-performance service while maintaining excellent communication skills.
  • Collaborate with the Customer Success team to provide live feedback on missing capabilities and feature requests.
  • Educate clients on best practices in Connecteam tailored to their business needs.

Requirements:

  • A minimum of 1-2 years of experience in a customer support role or client-facing environment.
  • Superb written and verbal communication skills.
  • A service-oriented personality with a can-do attitude, strong problem-solving skills, and independence.
  • Tech-savviness with a startup mentality and ability to thrive in a dynamic environment.
  • Strong teamwork and time management skills.

Work Environment:

  • Hybrid model with 2-3 days of remote work and 2 fixed office days.
  • Comprehensive training and development opportunities.
  • Mac laptop and necessary equipment provided.

Salary Information:

The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience and qualifications.



  • Melbourne, Victoria, Australia BOQ Specialist Full time

    About the OpportunityWe are seeking an experienced Customer Portfolio Manager to join our team at BOQ Specialist. In this role, you will be responsible for managing a diverse portfolio of customers, with a focus on customer retention and growth.


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...

  • IT Support Specialist

    1 month ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    At Information & Communication Technology | Help Desk & IT Support, we are currently seeking an experienced IT Support Specialist to join our team in Perth.The successful candidate will be responsible for providing Level 1 support to users over the phone, working closely with a small team of IT specialists to ensure seamless delivery of IT services.Key...


  • Melbourne, Victoria, Australia InEight Full time

    About InEightInEight is a leading provider of project management software for the construction industry. Our innovative solutions help owners, contractors, engineers, and architects manage risk and keep projects on schedule and under budget.Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Key ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    We are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.


  • Melbourne, Victoria, Australia Achieve Support Services Full time

    About UsAchieve Support Services is a specialist provider dedicated to delivering exceptional support services. Our vision is to empower individuals with autism and their families by providing tailored support programs.Job SummaryWe are seeking a highly motivated Support Specialist to join our team, working in individual and group activities to support...


  • Melbourne, Victoria, Australia Gateways Support Services Full time

    About Us: Gateways Support ServicesWe are dedicated to providing support for children and adults with disabilities and their families to maximize their quality of life. Our team is passionate about creating a positive and supportive environment for our clients.Your Role:As a Therapeutic Support Specialist, you will be working in a residential setting,...


  • Melbourne, Victoria, Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...


  • Melbourne, Victoria, Australia Help at Hand Support Services Full time

    About Help at Hand Support Services:We are a dedicated provider of Support Coordination services, committed to empowering individuals with disabilities in Victoria.The Disability Support Specialist will play a vital role in making a difference in the lives of NDIS participants.Job Description:The Disability Support Specialist is responsible for providing...


  • Melbourne, Victoria, Australia Iress Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients.As a Customer Service Specialist, you will be the primary point of contact for clients experiencing technical issues. You will be...

  • IT Support Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Exciting Opportunity for an Experienced IT Support ProfessionalMilestone IT is a leading provider of innovative technology solutions, and we are currently working with a brilliant organization to find an experienced IT Support Specialist to join their team.The successful candidate will be responsible for providing Level 1 support to users over the phone,...


  • Melbourne, Victoria, Australia Hearth Support Services Full time

    About Hearth Support ServicesWe offer a unique opportunity for support workers to make a meaningful impact on the lives of people with disabilities in Melbourne.As a Disability Support Specialist, you will provide 1:1 support to NDIS participants across various locations, including Northern and Western suburbs. We match our support workers based on their...


  • Melbourne, Victoria, Australia Achieve Support Services Full time

    About UsAchieve Support Services is a specialized support provider that goes beyond just providing staff. We recognized the importance of expertly trained professionals in delivering support to individuals with specific needs.Job SummaryWe are seeking an Autism Support Specialist to join our team, reporting to the Accommodation Services Manager. This role...


  • Melbourne, Victoria, Australia InterCare Staffing And Employment Full time

    We are seeking a highly motivated and customer-focused Customer Service and Support Specialist to join our dynamic team at InterCare Training. Based in Keysborough, Melbourne, this role presents an excellent opportunity to contribute to the success of our organisation while enjoying a workplace that values camaraderie, growth, and achievement.About UsAt...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...


  • Melbourne, Victoria, Australia Help at Hand Support Services Full time

    About Help at Hand SupportWe are a dedicated provider of Support Coordination services, committed to empowering individuals with disabilities to achieve their goals in Victoria.Job Title: Disability Support SpecialistThis role involves working closely with clients to implement supports outlined in their NDIS plans, fostering capacity building and enhancing...

  • Care Specialist

    1 week ago


    Melbourne, Victoria, Australia Hearth Support Services Full time

    Hearth Support Services is seeking a Care Specialist to provide support to individuals with disabilities across Northern and Western suburbs of Melbourne. As a Care Specialist, you will be working closely with our clients, providing assistance with daily living activities, community access, and recreational activities.We pay above award rates, ensuring that...