Hotel Front Desk Agent

3 weeks ago

Melbourne Airport, Australia Accor Full time

Accor

We are more than a global leader, we welcome you as you are and offer a job that matches your personality. We support your growth and development every day, ensuring work brings purpose to your life, allowing you to explore Accor's limitless possibilities.

Discover the life at Accor, where you can do what you love, care for the world, and dare to challenge the status quo #BELIMITLESS

Diversity & Inclusion:

We are an inclusive company with a commitment to diversity, aiming to attract, recruit, and promote diverse talent. We encourage opportunities within our community to adapt and develop processes that embrace others.

About Us

The Novotel & ibis styles Melbourne Airport is a new dual-branded hotel located near Terminal 4, Melbourne Airport. Our 464-room hotel offers access to a fitness centre, conference rooms, pool, co-working space, and various food & beverage venues forming a mixed-use precinct.

This hub supports the airport community as a place to gather and socialize for everyone who travels or works from the airport precinct.

Job Overview

We are seeking a Hotel Front Desk Agent to join our team. As a key member of our front desk team, you will provide exceptional customer service, handle guest registrations, and ensure accurate accounts management.

  • Provide efficient service for guest registration and departure.
  • Maintain strict security procedures to ensure guest confidentiality and safety.
Key Responsibilities

As a Hotel Front Desk Agent, you will:

  • Attend to all incoming calls via the switchboard in a professional and polite manner.
  • Constantly strive to provide Total Customer Satisfaction.
Requirements

To be successful in this role, you must have:

  • A valid Australian Full driver's license.
  • A current Responsible Service of Alcohol (RSA) Certificate in Victoria.
  • Excellent communication and interpersonal skills.
  • Ability to work rotating 7-day roster.
  • Customer-focused attitude with great attention to detail.
  • Reliability and well-groomed appearance.
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus benefits including:

  • All Heartist Employee benefit card, offering discounted accommodation, food, and beverage at Accor properties worldwide.
  • Complimentary car parking.
  • Mental health and well-being support initiatives.
  • Access to our Employee Assistance Program.

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