Hotel Front Desk Associate and Night Audit Professional

3 weeks ago


Melbourne, Victoria, Australia Grupo Mantra Full time

About BreakFree Adelaide:

Located within the vibrant West End University precinct, our hotel is within walking distance to the city's hotspots, including the Convention Centre, Festival Theatre, Rundle Mall, the Adelaide Oval, and more.

We pride ourselves on our superior friendly service and a variety of refurbished room types featuring all the comforts of home. Our guests love the feeling of being around perpetually happy staff members.

Your Role:

We are seeking a motivated and vibrant Front Office Team member as a Guest Service Agent/Night Auditor to build your career with Accor.

In this role, you will be responsible for delivering exceptional guest experiences from check-in to check-out and everywhere in between. You will work closely with our team to process night audit and nightly reports, ensuring seamless operations.

Key Responsibilities:

  • Provide world-class service to our guests, handling inquiries, resolving issues, and exceeding expectations.
  • Be responsible for the reception desk, processing night audit and nightly reports, and maintaining accurate records.
  • Work unique night shifts at our hotel, from 11pm to 7am, requiring adaptability and a positive attitude.
  • Complete a wide range of front office tasks, ensuring every day is different and engaging.
  • Deliver local information to guests and visitors, showcasing your knowledge of neighbourhood attractions and amenities.

What We're Looking For:

We need someone with excellent communication skills, a passion for delivering exceptional service, and a strong ability to multitask under pressure.

Able to think on your feet and resolve issues quickly, you will bring energy and positivity to every shift. Previous night audit and/or accounts experience is highly regarded, offering a great career path into operations or finance.

Compensation Package:

The estimated annual salary for this position is $55,000 - $65,000 AUD, depending on experience and qualifications.

This competitive package includes a comprehensive benefits program, opportunities for professional growth, and a dynamic work environment.


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