Front Desk Agent

7 months ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 24026382

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a **Front Desk Agent,** we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

**Position Summary**:

- Join our Ladies and Gentlemen and support you’re the Guest Services team with general operational tasks
- Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
- Assign rooms according to guest requests and preferences whenever possible
- Handle general hotel enquiries, going above and beyond with each guest experience
- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
- Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings

**About You**:

- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

**Our Benefits**:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Front Desk Agent

    6 months ago

    Melbourne, Australia Selina Full time

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. **What the role is** The Front Desk Agent (Experience Lead)...

  • Front Desk Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Full time

    About the RoleThis is an exciting opportunity to join IHG Hotels & Resorts as a Guest Service Agent. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable.With a focus on providing warm and welcoming service, you will be the first point of contact for guests and...

  • Service Desk Agent

    6 months ago

    Melbourne, Australia Fujitsu Full time

    **Service Desk Agent** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the...

  • Guest Service Agent

    2 days ago

    Melbourne, Australia Hotel Grand Chancellor Melbourne Full time

    Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms with a dedicated conference floor boasting 5 conference rooms in the Melbourne CBD. Our team members are dedicated and passionate and we have an exciting opportunity for a full time Guest Service Agent to join our team. Reporting to the Front Office Duty Managers, the Guest...

  • Welcome Agent

    6 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** Part time **Job Number** 24109422 **Job Category** Rooms & Guest Services Operations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Are you excited to work and create epic moments for...

  • Director of Front Office

    7 months ago

    Melbourne, Australia The Langham Full time

    Job Summary The Langham, Melbourne is currently looking for a Director of Front Office to join our team.You will be responsible for the leadership of over 40 colleagues, as Director of Front Office you will by a key department head and assist the team in delivering excellent service to all of our guests, whilst achieving departmental goals and KPI’s.This...

  • Spa Front Desk Receptionist

    3 months ago

    Melbourne, Australia The V Hotel Spa Full time

    **Now Hiring: Front Desk Receptionist at Our Luxury Wellness Center** Do you excel at providing outstanding customer service? Are you organized, detail-oriented, and love working in a relaxing, spa-like environment? Join our team as a **Front Desk Receptionist** and be the first point of contact for our valued clients! **About the Role**: As a Front Desk...

  • Guest Service Agent

    6 months ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne**: Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene. Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel...

  • Front Desk Receptionist

    4 months ago

    Melbourne, Australia Brighton College Pty Ltd Full time

    Front Desk/Admin Officer -Melbourne Campus GREAT OPPORTUNITY IN QUALITY AND FRIENDLY RTO ============================== **Front Desk/Student Support Officer** **About us** Brighton College is an Australian Registered Training Organisation (RTO). Brighton College specialises in Business, Information Technology, Hospitality Management and Community...

  • Front Desk Associate, Melbourne

    7 months ago

    Melbourne, Australia WeWork Full time

    **About Us** At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our...

  • Reception & Administration Front Desk Specialist

    7 months ago

    Melbourne, Australia Rusher Rogers Full time

    Award winning, Iconic Family business - Northern suburb's onsite role - Mon-Fri - Engaging, Warm Front Desk Professional This iconic family business has enjoyed an impressive rags-to-riches history recently celebrating 70 years over 2 generations proving that commitment, hard work and passion for quality food products only goes to prove Australia's...

  • Front Desk Reception

    7 months ago

    Melbourne, Australia Charterhouse Full time

    **Front Desk Reception**: - **Accounting & Advisory Firm** - **CBD location | Diverse workplace | great office environment**: - **Great sociable, dynamic working environment**: - **$75 pkg** **About the company** Our client is looking for a front desk receptionist to be the first point of contact over the phone and in greeting clients. Are you a...

  • Assistant Migration Agent

    3 weeks ago

    Melbourne, Australia Front Hire Full time

    **Job Description: Migration Assistant** Are you passionate about making a difference in people's lives? Join our dynamic team at Wales Overseas Consultants, based in Melbourne CBD where we specialise in assisting clients with Employer Nominated Scheme (ENS) visas, such as subclass 186, 482, and 407, as well as General Skilled Migration (GSM) visas,...

  • Front Office Service Express Agent

    7 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24064680 **Job Category** Rooms & Guest Services Operations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they...

  • Front Desk Agent

    7 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** Full Time **Job Number** 24063994 **Job Category** Rooms & Guest Services Operations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Are you excited to work and create epic moments for...

  • Service Desk Agent

    7 months ago

    Melbourne, Australia PEXA Full time

    **Hi, we’re PEXA** Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week...

  • Service Desk Agent

    6 months ago

    Melbourne, Australia Property Exchange Australia Limited Full time

    **Hi, we’re PEXA** - Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week...

  • Guest Service Agent

    7 months ago

    Melbourne, Australia AccorHotel Full time

    **Company Description** Batman's Hill on Collins is a 4-star hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre with 10 function...

  • Entry Level Receptionist/front Desk Agent

    20 hours ago

    Melbourne, Australia Compass Offices Full time

    Compass Offices, is a leading fast-growing APAC flexible office space provider with 8 prime locations across Sydney and Melbourne CBD. Adventure, discovery, hard work, hard play, a unique work-life balance, no weekend shifts and no night shifts; this is but a part of what you can experience as a valued employee of Compass Offices. Experience in the...

  • Hotel Guest Service Agent

    3 days ago

    Melbourne, Australia Hotel Grand Chancellor Melbourne Full time

    Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms with a dedicated conference floor boasting 5 conference rooms in the Melbourne CBD. Our team members are dedicated and passionate and we have an exciting opportunity for a full time Guest Service Agent to join our team. Reporting to the Front Office Duty Managers, the Guest...