Director of Front Office

5 months ago


Melbourne, Australia The Langham Full time

Job Summary
The Langham, Melbourne is currently looking for a Director of Front Office to join our team.You will be responsible for the leadership of over 40 colleagues, as Director of Front Office you will by a key department head and assist the team in delivering excellent service to all of our guests, whilst achieving departmental goals and KPI’s.This is an exciting opportunity for an experienced Director of Front Office will report to our General Manager.
- Requirement
Responsible for the day to day operations of the Reception Desk, Concierge, Bell Desk and Communications Centre (Langham Service), according to Front Office Standards and ProceduresLead and manage all positions within Front Office including: Duty Manager’s, Night Manager, Guest Service Agent, Front Door colleagues, Communications Centre (Langham Service)Drive The Langham guest centric cultureEffectively dealing with guest problems and complaintsPrepare rosters and process timesheets (through the hotel’s payroll system, Zambion) within budget, business expectations and guidelines of the appropriate industrial legislationEnsure all staff are sufficiently trained and attend compulsory hotel training programs as requiredEffectively communicate and disperse all relevant information via shift handover, log books, guest history, traces and by hosting the regular Duty Manager meetingsActively promoting a work environment, which cares for guests and colleagues alike
- Terms of employment
Full time


  • Officer, I&t PMO

    2 weeks ago


    Melbourne, Australia Office of the Director-General Full time

    Location: Melbourne | CBD Job type: Full Time - Fixed Term Organisation: Office of the Director-General **Salary**: $76,817 - $93,275 Occupation: IT and Telecommunications Reference: 5617 **About this Opportunity** The Victorian Infrastructure Delivery Authority (VIDA) is looking for a skilled Officer, I&T PMO to work closely with the Manager, I&T PMO...


  • Melbourne, Victoria, Australia AA Appointments Full time

    The CompanyAA Appointments is a leading hospitality recruitment agency, offering a range of career opportunities in the luxury hotel industry.The RoleWe are seeking an experienced Front Office Director to lead our team and oversee all aspects of the Front Desk and Concierge. The ideal candidate will have a proven track record of delivering exceptional...

  • Chief of Staff

    5 months ago


    Melbourne, Australia Office of the Director General Full time

    Location: Melbourne | CBD Job type: Full Time - Fixed Term Organisation: Office of the Director General **Salary**: $279,239 - $401,017 Occupation: Other Reference: 3418 - The Chief of Staff within the Office of the Director-General will provide high-level advice and strategic solutions to the Director-General and senior staff on complex matters in...


  • East Melbourne, Victoria, Australia Accor Full time

    At Pullman Melbourne on the Park, we are seeking a highly skilled and experienced Front Office Duty Manager to join our team.The successful candidate will be responsible for ensuring a high level of guest service at all times across the hotel, working closely with the Front Office Manager and Director of Operations.Key responsibilities will include:Assisting...


  • East Melbourne, Australia AccorHotel Full time

    Job DescriptionWe have an outstanding opportunity to join our Front Office team as a Duty Manager! The role reports directly to the Front Office Manager and to the Director of Operations your primary responsibility is ensuring a high level of guest service at all times across the hotel.As Duty Manager, your tasks and responsibilities will consist of, but...


  • East Melbourne, Australia AccorHotel Full time

    **Company Description** Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travelers, excited tourists and energetic sports fans. Our renovated stylish 419 rooms provide our guests...


  • East Melbourne, Australia Accor Full time

    Company DescriptionPullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travelers, excited tourists and energetic sports fans.Our renovated stylish 419 rooms provide our guests with a...


  • Melbourne, Victoria, Australia AA Appointments Full time

    Company OverviewAA Appointments presents a unique opportunity to lead the Front Desk and Concierge team at one of Melbourne's premier five-star hotels. This esteemed establishment offers its guests an unparalleled luxury experience, boasting an enviable location and exceptional service standards.Compensation PackageThe successful candidate can expect a...


  • Melbourne, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024301054 **Location**: Melbourne S Stamford Plaza Melbourne is a five-star hotel located at the “Paris end” of Little Collins Street in the heart of the shopping and theatre district. Stamford Plaza Melbourne is looking for an experienced Front Office Supervisor to joining our growing team. Permanent full-time position. Rotating shift,...

  • Front Office Manager

    6 months ago


    Melbourne, Australia Mantra on Jolimont Full time

    If you’re into sports + concerts and get a kick out of the sound of 100,000 cheering fans, you’ll love working at **Mantra on Jolimont**, located right opposite the iconic Melbourne Cricket Ground (MCG) and within easy walk of Rod Laver Arena, Olympic Park Stadium, Fitzroy Gardens and the CBD. With 133 apartments together with our onsite restaurant...


  • Melbourne, Australia Hilton Full time

    Front Office Supervisor **This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.** **About Hilton Melbourne Little Queen Street** Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel in the heart of...

  • Front Office Manager

    5 months ago


    Melbourne, Australia TFE Hotels Full time

    Are you the original people whisperer? Do you ooze calmness, control, collaboration - all tied up with a healthy dose of confidence? You are the people guru everyone wants on their team, and team want to follow. If variety is the spice of life, and you like it spicy then we are your tribe - and we can’t wait to welcome you! As Front Office Manager,...

  • Front Office Manager

    5 months ago


    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24035250 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...


  • Melbourne, Victoria, Australia Accor Full time

    Hotel Operations RoleWe are seeking a skilled and motivated individual to join our Front Office team as an Assistant Front Office Manager. This role is responsible for the day-to-day operation of the Front Office, Telephones, and Night Audit functions.About the RoleAs an Assistant Front Office Manager, you will be responsible for ensuring service standards...

  • Front Office Manager

    4 weeks ago


    Melbourne, Victoria, Australia AA Appointments Full time

    The CompanyAA Appointments is a leading hospitality recruitment agency, offering a range of exciting career opportunities in the luxury hotel industry.The RoleWe are seeking an experienced and dynamic Front Office Manager to oversee the Front Desk and Concierge teams at one of our prestigious 5-star hotels in Melbourne. As a key member of the hotel's...


  • Melbourne, Victoria, Australia Hilton Hotels Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front Office Ambassador to join our team at Hilton Melbourne Little Queen Street. The successful candidate will be responsible for delivering exceptional guest experiences and ensuring our guests have a memorable stay with us.Key ResponsibilitiesGuest ServicesWelcome and check-in guests in...

  • Front Office Manager

    6 months ago


    Melbourne, Australia MERCURE Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Manager

    6 months ago


    Melbourne, Australia Mercure Melbourne Doncaster Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Melbourne, Victoria, Australia FactSet Full time

    Key Responsibilities:Drive growth across Front Office products and workflows by collaborating with sales and product specialists.Facilitate retention and expansion within assigned clients, developing and maintaining relationships with clients and colleagues.Maintain a high level of sales activities, tracking sales efforts and client intelligence in CRM, and...

  • Front Office Manager

    6 months ago


    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23206139 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Administering front office functions and...