Customer Engagement Specialist

2 weeks ago

Sydney, New South Wales, Australia TempNet Full time

Are you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships and resolving issues with finesse? If so, we may have the perfect opportunity for you

About TempNet

We are a dynamic and forward-thinking organization dedicated to providing outstanding quality in all our endeavors. Our team is comprised of talented individuals who share a common goal: to make a positive impact on people's lives.

Salary and Benefits

We offer a competitive salary, ranging from $60,000 to $80,000 per annum, depending on your skills and experience. Additionally, you can expect a range of benefits, including sponsorship opportunities, training, and professional development.

About the Role

This Customer Engagement Specialist opportunity will challenge you to grow and develop as a professional while making a tangible difference in the lives of our customers. Your primary responsibility will be to provide top-notch customer service, ensuring that every interaction is a positive one. You will be working closely with our Customer Success Team to identify and address customer needs, providing solutions that meet their expectations.

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Experience in medical or telehealth technology would be an asset, but it's not a requirement. Proficiency in using HubSpot or similar CRM systems is essential, as you will be responsible for managing customer data and generating reports.

Responsibilities
  • Regularly communicate with customers to understand their needs and address their concerns.
  • Proactively seek customer feedback to improve products and services.
  • Conduct product training sessions and provide technical support to customers.
  • Input, update, and maintain customer data in HubSpot. Generate reports to track customer engagement and satisfaction.
  • Assist in identifying potential sales opportunities and communicate them to the Customer Success Manager.
Skills and Competencies
  • Excellent interpersonal and communication skills.
  • Ability to understand and explain technical aspects of products and services.
  • Experience with medical or telehealth technology (an asset).
  • Proficiency in using HubSpot or similar CRM systems.
  • Ability to work effectively in a fast-paced environment.
  • Able to build strong relationships with customers and colleagues alike.

In return for your hard work and dedication, we offer a dynamic and supportive work environment, where you can grow and develop as a professional. So why wait? Apply now to become a part of our exciting journey

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