Member Engagement Specialist

2 weeks ago


Sydney, New South Wales, Australia People's Choice Full time

About the Role

We have an exciting opportunity for an employee looking to take the next step in their career as a Member Engagement Specialist at People's Choice.

In this role, you will be empowered to have meaningful conversations with our members. You will understand their financial position, goals, and aspirations and help align our products to their needs including personal loans, credit cards, and insurance.

Key Responsibilities Include:

  • Provide exceptional customer service by making it easy for our members to bank with us
  • Be an expert on our products including personal loans, credit cards, and insurance
  • Identify members' needs for specialized products and refer to relevant specialists such as our Home Loan Specialists and Financial Planners
  • Display second-to-none service that is timely and accurate

About You

You'll have the ability to work under pressure while maintaining a positive attitude. You'll also have a passion for member service with an understanding of their current and future needs. With a focus on results, you will have a strong ability to meet targets/KPIs and contribute to team success.

Estimated Salary: $60,000 - $80,000 per annum

Benefits of Working for Us

We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:

  • Paid parental leave and special leave provisions
  • Flexibility and hybrid working arrangements
  • Employee banking benefits and discounted insurances
  • Career development opportunities, and ongoing training, coaching, and support
  • A dedicated Employee Assistance Program for you and your family to access in times of need
  • Paid volunteering days and access to a diverse range of community and charitable initiatives


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