Customer Engagement Support Specialist
1 month ago
About Us
At Bankwest, we are dedicated to providing exceptional customer experiences. Our Customer Engagement Centre is a key part of this effort, and we are seeking a talented individual to join our team as a Customer Engagement Support Specialist.
Job Description
We are looking for an enthusiastic and motivated customer service professional who can provide phone-based support to our customers 24/7. As a Customer Engagement Support Specialist, you will be responsible for resolving customer queries efficiently and effectively, while also contributing to the growth and development of our team.
Your Responsibilities
- Provide excellent customer service via phone, ensuring that all customer interactions are positive and respectful.
- Contribute to the achievement of team targets and goals, including first call resolution rates and customer satisfaction scores.
- Collaborate with colleagues to share knowledge and best practices, and to continuously improve our customer engagement processes.
- Stay up-to-date with product and service information, and use this knowledge to respond accurately and confidently to customer inquiries.
- Maintain a high level of accuracy and attention to detail in all interactions, and take ownership of any mistakes or issues that may arise.
Required Skills and Qualifications
To succeed in this role, you will need:
- Customer service skills: We are looking for someone with a proven track record of delivering excellent customer experiences.
- Strong computer skills: You should be proficient in using a range of software applications, including CRM systems and Microsoft Office.
- Ability to work in a fast-paced environment: Our Customer Engagement Centre operates 24/7, and you will need to be able to work well under pressure.
- Risk mindset: You should be able to identify and mitigate risks, and to take proactive steps to prevent issues from arising.
Benefits
We offer a range of benefits to our employees, including:
- A competitive salary of approximately AU$55,000 - AU$65,000 per annum.
- Ongoing training and development opportunities.
- A comprehensive employee assistance program.
- A recognition and reward scheme.
Location
This role is based in Sydney, NSW, and requires full-time availability, including weekends and public holidays. However, we offer flexible working arrangements, including hybrid working options, which allow you to balance your work and personal life.
-
Customer Engagement Specialist
1 month ago
Sydney, New South Wales, Australia Braze Full timeBraze is a leading customer engagement platform that empowers businesses to build lasting connections with their customers.We're seeking an experienced Customer Engagement Specialist to join our team in this role, offering a competitive compensation package of $80,000 - $110,000 per year, plus benefits.As a key member of our team, you will assist the Sales...
-
Customer Engagement Specialist
1 month ago
Sydney, New South Wales, Australia WOW Recruitment Full timeCompany Overview:">We are a leading recruitment agency, WOW Recruitment, specializing in connecting professionals with top companies across various industries.">Salary:">$35 - $37 per hour + bonus + super">Job Description:">An experienced Appointment Setter is required to work with our financial experts. You will be responsible for re-establishing contact...
-
Sales and Customer Engagement Specialist
4 weeks ago
Sydney, New South Wales, Australia South Australia Full time**About Metricon Homes in South Australia**Metricon Homes is the largest home builder in Australia, with a proven track record of delivering high-quality homes to satisfied customers.As a Sales and Customer Engagement Specialist, you will play a key role in supporting our sales team in Adelaide, working closely with experienced consultants to provide...
-
Community Engagement Specialist
1 month ago
Sydney, New South Wales, Australia Landcare NSW Full timeJob Title: Community Engagement SpecialistAbout Landcare NSW:Landcare NSW is the representative body of the Landcare movement in NSW and the voice of community Landcare. We are a not-for-profit charity that works to protect, repair, regenerate, and change practice, as well as learn, share, and connect with our members and stakeholders.Salary:$60,000 -...
-
Customer Engagement Support Specialist
4 weeks ago
Sydney, New South Wales, Australia BWA Group Services Pty Ltd Full timeWe are seeking highly skilled and customer-centric professionals to join our BWA Group Services Pty Ltd team as Phone-Based Service Experts.The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to multitask. They will also have a risk mindset and be proactive in identifying and...
-
Customer Engagement Manager
2 weeks ago
Sydney, New South Wales, Australia CreditorWatch Full timeAbout the CompanyCreditorWatch is a leading provider of commercial credit reporting products and data insights in Australia. We help businesses confidently manage their commercial relationships, improve productivity and reduce financial risk.Your RoleThis role involves working closely with our Corporate and Key Account Clients to deliver engaging customer...
-
Community Engagement Specialist
4 weeks ago
Sydney, New South Wales, Australia Standards Australia Full timeAbout the RoleThe Community Engagement Specialist will play a key role in supporting the Engagement Manager in identifying internationally aligned standards development opportunities for the benefit of the Australian community.This role involves acting as a gateway for stakeholders in working with Standards Australia, ensuring the organisation remains...
-
Member Engagement Specialist
1 month ago
Sydney, New South Wales, Australia People's Choice Full timeAbout the RoleWe have an exciting opportunity for an employee looking to take the next step in their career as a Member Engagement Specialist at People's Choice.In this role, you will be empowered to have meaningful conversations with our members. You will understand their financial position, goals, and aspirations and help align our products to their needs...
-
Customer Support Specialist
2 months ago
Sydney, New South Wales, Australia REO Group Full timeJob Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at REO Group. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our diverse customer base.Key Responsibilities:Deliver high-quality technical support...
-
Customer Engagement Strategist
1 month ago
Sydney, New South Wales, Australia Singtel Full timeAbout the RoleWe are seeking a highly skilled Customer Engagement Strategist to join our team. As a key member of our organisation, you will be responsible for developing and driving initiatives that leverage insights to identify and capitalize on opportunities within our prospect and customer base.Your primary objective will be to design and develop...
-
Community Engagement Specialist
2 months ago
Sydney, New South Wales, Australia Figma Full timeJob Summary: Figma is seeking a Community Engagement Specialist to lead and manage our community programs, drive community engagement, and scale community impact. The ideal candidate will have 8+ years of relevant work experience, strong collaboration and communication skills, and the ability to influence and be a strategic thought leader. The Community...
-
Customer Support Specialist
4 weeks ago
Sydney, New South Wales, Australia Hudson Full timeWe are seeking a skilled Customer Support Specialist to join our team at Hudson Australia.As a Customer Support Specialist, you will be responsible for providing exceptional service support to consumers, service centres, and internal staff.Your key responsibilities will include handling spare parts orders, warranty replacements, and inquiries related to Ecom...
-
Customer Support Specialist
2 weeks ago
Sydney, New South Wales, Australia Spaceship Full timeSpaceship is seeking a Customer Support Specialist to join our team in Australia.About the RoleThis is an exciting opportunity for those passionate about fintech products and customer experience.About YouWe are looking for someone with 2-3 years of experience in B2C customer support, customer success or similar roles serving customer communities. Ideally,...
-
Customer Engagement Specialist
1 month ago
Sydney, New South Wales, Australia ReadyTech Full timeAbout UsMaking a meaningful difference with mission-critical software that empowers communities to thrive.We're an innovative technology company that reimagines, designs, develops and delivers solutions to solve our customers' diverse problems – supporting multiple businesses across various markets.
-
Global Customer Engagement Expert
1 month ago
Sydney, New South Wales, Australia NICE Full timeAre you ready to challenge your limits and drive data-driven customer outcomes for NICE's analytics solutions?About the RoleWe are seeking a skilled Customer Success Manager (CSM) to join our Customer Engagement Analytics (CEA) solutions team. As a CSM, you will be responsible for driving business growth, understanding each customer's objectives, and...
-
Customer Support Specialist for CRM Solutions
1 month ago
Sydney, New South Wales, Australia Ashurst Full timeAshurst is seeking a skilled Customer Support Specialist to join its team in Sydney. The ideal candidate will have extensive experience with LexisNexis Interaction CRM, including configuration, troubleshooting, and administration.Responsibilities include:Providing comprehensive support for CRM Product Support & SolutionsEnsuring effective and accurate client...
-
Community Engagement Specialist
2 weeks ago
Sydney, New South Wales, Australia Cake Equity Full timeAt Cake Equity, we are seeking a highly motivated and experienced Community Engagement Specialist to join our team in Australia. This is an exciting opportunity to work with a leading company that is continuing to grow rapidly.The ideal candidate will have a good few years of experience in community, partnership or business development roles, preferably in a...
-
Sydney, New South Wales, Australia CBRE Full timeJob SummaryWe are seeking a highly skilled Customer Support Specialist to join our team in Sydney CBD. This is a fantastic opportunity to work with a leading commercial property owner who creates spaces where people thrive.The successful candidate will be responsible for providing exceptional customer service to stakeholders, responding and resolving...
-
Customer Support Specialist
1 month ago
Sydney, New South Wales, Australia Intercom Full timeUnlock Customer Potential as a Customer Support SpecialistWe are seeking an experienced and passionate Customer Support Specialist to join our growing team at Intercom. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences that drive growth and loyalty.About the RoleThis is an exciting opportunity for...
-
International Engagement Specialist
4 weeks ago
Sydney, New South Wales, Australia Standards Australia Full timeRole OverviewWe are seeking a highly skilled International Engagement Specialist to lead and contribute to our international activities related to foreign policy, trade, and aid initiatives. This role will work with national and international stakeholders to drive Standards Australia's reach, relevance, reputation, and revenue through the execution of...