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Customer Engagement Specialist

1 month ago

Sydney, New South Wales, Australia Frasers Property Full time

Frasers Property Australia, a leading property developer with operations in 70 cities across 20 countries, is seeking a highly motivated individual to join their team as a Customer Engagement Specialist. Estimated Annual Salary: $50,000 - $60,000

About the Role:

The successful applicant will be responsible for assisting the smooth operation of the Sales & Display centre, meeting and greeting incoming customers, managing phone enquiries, and supporting agents. They will also assist project managers with market research, including analysis on sales, products, and promotions, and competitor pricing comparison. Additionally, they will provide administrative support, responding to customer enquiries and entering statistics into systems.

About You:

We are looking for an individual with prior experience within an admin or customer service based role, who possesses a positive and proactive attitude, ability to think outside the box, and use initiative. Proficiency in MS Office and customer databases, as well as SAP experience, is highly regarded. An interest in the property industry and community engagement is essential. Excellent verbal and written communication skills are required.

Training and Support:

All training will be provided for the successful applicant. Product and system training will be conducted on the job, ensuring that the individual has the necessary skills to excel in this role.

About Frasers Property:

Frasers Property is a market leader in property development, with a strong commitment to delivering stronger, smarter, happier communities where people prosper and feel proud to belong. As a casual employee, you will work on weekdays and/or weekends, with a flexible roster that suits semester timetables.