Front Office Supervisor

3 weeks ago

Airlie Beach, Queensland, Australia Wyndham Destinations Full time

Front Office Duty Manager

As a key member of our team, you will be responsible for leading a team to deliver exceptional customer service and ensuring the efficient day-to-day operation of the Reception desk. Your primary focus will be on providing information on local attractions, amenities, and services to enhance the guest experience and managing guest issues and concerns in a timely and professional manner.

Key Responsibilities:

  • Manage the Reception desk, ensuring a smooth and efficient check-in and check-out process for owners and guests.
  • Provide expert knowledge on local attractions, amenities, and services to enhance the guest experience.
  • Manage guest issues and concerns, resolving them in a timely and professional manner.
  • Build, develop, train, and lead a team to promote high levels of customer service and achieve business objectives.

Requirements:

  • Proven experience in a Front Office department at a supervisory level, with a minimum of 3 years' experience.
  • Knowledge of hotel property management systems, Opera preferred.
  • Excellent communication skills, written, verbal, and active listening.
  • Detail-focused with an organized approach and ability to multitask.
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations.
  • Exceptional time management skills and ability to work under pressure.
  • Strong negotiation and problem-solving skills.
  • Proficiency in using a computer and Microsoft Office applications.
  • Immaculate presentation and grooming standards.
  • Ability to work a flexible roster, including weekends and school and public holiday periods.

About the Role:

This is an exciting opportunity to join our dynamic team at Club Wyndham Airlie Beach, a luxurious resort offering stunning ocean views, modern accommodations, and top-notch amenities. As a Front Office Duty Manager, you will be responsible for leading a team to deliver exceptional customer service and ensuring the efficient day-to-day operation of the Reception desk.

About the Company:

Club Wyndham Airlie Beach is a leading resort in the Whitsundays, providing easy access to the Great Barrier Reef and other local attractions. We offer a dynamic and inclusive work environment that values innovation, growth, and teamwork.

What We Offer:

  • $73,150.00 per annum + superannuation.
  • Immediate start.
  • Subsidised private health insurance.
  • Professional development funding.
  • Discounted hotel stays across Australia, Fiji, New Zealand.

Why Work with Us:

We are committed to delivering exceptional customer service and creating unforgettable experiences for our guests. If you are passionate about delivering exceptional customer service and leading a team to achieve business objectives, we want to hear from you.

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