Front Office Operations Manager

3 weeks ago

Airlie Beach, Queensland, Australia Travel + Leisure Co. Full time
Join Us in Creating Unforgettable Experiences

At Travel + Leisure Co., our goal is straightforward: to provide exceptional vacation experiences. Our Vacation Ownership division encompasses various brands, including Club Wyndham and WorldMark by Wyndham, among others. With a dedicated team of over 19,000 associates, we operate in more than 270 vacation club resort locations worldwide. Our commitment to innovation and growth makes every day an opportunity to learn and enhance the travel experience for millions.

Embrace a Dynamic Work Environment

At Travel + Leisure Co, teamwork is at the core of our success. We value the significance of collaboration and the joy that vacations bring. If you are passionate about customer service and enjoy engaging with diverse individuals, consider joining our team as a Front Office Operations Manager.

Your Role and Responsibilities

As a Front Office Operations Manager, you will play a vital role in ensuring the smooth daily operations of the reception area. This includes welcoming and registering guests, providing information about local attractions, handling administrative tasks, and addressing any guest concerns that may arise.

Additionally, you will be responsible for cultivating, training, and leading a team that consistently delivers outstanding customer service.

Benefits of Joining Our Team

We offer a career path within a values-driven organization that prioritizes the growth and development of its employees. Some of the benefits available include:

  • Competitive salary with superannuation
  • Immediate employment opportunities
  • Subsidized health insurance options
  • Funding for professional development
  • Discounted accommodations across various locations

Qualifications and Skills

To be considered for this opportunity, candidates should possess the following qualifications:

  • Demonstrated experience in a Front Office role at a supervisory level, such as Team Leader or Duty Manager (3 years preferred)
  • Familiarity with hotel property management systems, preferably Opera
  • Experience in event management is advantageous
  • Strong communication skills, both written and verbal
  • Detail-oriented with excellent organizational abilities and multitasking skills
  • A positive demeanor and a passion for delivering exceptional customer service
  • Strong time management skills and the ability to thrive under pressure
  • Effective negotiation and problem-solving capabilities
  • Proficiency in Microsoft Office applications
  • Experience in bookkeeping or finance is a plus
  • Professional appearance and grooming standards
  • Flexibility to work varied hours, including weekends and holidays
  • Able to work effectively in a fast-paced environment, both independently and as part of a team

Begin Your Journey with Us

Travel + Leisure Co. is dedicated to fostering an inclusive workplace where excellence is celebrated, and team members support one another. We are always looking to the future, striving to enhance our business, community engagement, and customer satisfaction. Join our global team and embark on a fulfilling career where your contributions matter.

We are an equal opportunity employer, and all applications will be considered without regard to any protected characteristics.

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