Front Office Operations Manager

3 weeks ago

Airlie Beach, Queensland, Australia Travel + Leisure Co. Full time
We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE NO TWO DAYS ARE THE SAME

At Travel + Leisure Co, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, consider the role of Front Office Duty Manager.

How You'll Shine

As a Front Office Duty Manager, you will play a crucial role in ensuring the smooth daily operations of the Reception desk. This includes welcoming and registering guests, providing information about local attractions, handling administrative tasks, and addressing any guest concerns that may arise.

Your responsibilities will also encompass building, developing, training, and leading a team to promote high levels of customer service.

How You'll Be Rewarded

Advance your career with a value-driven organization that fosters continual growth and development for its people. Some of the many benefits on offer include:

  • $73,150.00 per annum + superannuation
  • Immediate start
  • Subsidised private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand

What You'll Bring

To be considered for this opportunity, it is essential that you possess the following skills and attributes:

  • Proven experience in a Front Office department at a supervisory level, such as Team Leader, Shift Supervisor, or Duty Manager (3 years is desirable)
  • Familiarity with hotel property management systems, preferably Opera
  • Experience in events is highly regarded
  • Excellent communication skills, both written and verbal, along with active listening
  • Detail-oriented with an organized approach and the ability to multitask
  • Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
  • Exceptional time management skills and the ability to work under pressure
  • Strong negotiation and problem-solving skills
  • Proficiency in using a computer and Microsoft Office applications
  • Bookkeeping/finance experience is highly regarded
  • Immaculate presentation and grooming standards
  • Ability to work a flexible roster, including weekends and public holidays
  • The capability to thrive in a fast-paced environment, both as part of a team and independently

Where You'll Begin Your Journey

Club Wyndham Airlie Beach is a luxurious resort offering stunning ocean views, modern accommodations, and top-notch amenities. Located in the heart of the Whitsundays, it provides easy access to the Great Barrier Reef and other local attractions, making it the perfect getaway for relaxation and adventure.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

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