Front Office Operations Manager

3 weeks ago

Airlie Beach, Queensland, Australia Travel + Leisure Co. Full time
We Create Unforgettable Vacations

At Travel + Leisure Co., our mission is clear: to craft memorable vacation experiences. Our Vacation Ownership sector encompasses various brands, including Club Wyndham and WorldMark by Wyndham, among others. With over 19,000 dedicated associates, we operate more than 270 vacation club resort locations worldwide. Our commitment to innovation and growth ensures that every day brings new opportunities to enhance the vacation experience for travelers everywhere.

Experience a Dynamic Work Environment

At Travel + Leisure Co, teamwork is essential. We value the significance of support and the joy that vacations bring. If you have a passion for customer service and enjoy engaging with diverse individuals, consider the role of Front Office Duty Manager with our esteemed team.

Your Responsibilities

As a Front Office Duty Manager, you will play a pivotal role in our vision to deliver exceptional vacation experiences. Your primary responsibilities will include:

  • Overseeing the daily operations of the Reception desk, ensuring efficient check-in and check-out processes.
  • Providing guests with information about local attractions and amenities.
  • Addressing and resolving any guest concerns promptly and effectively.
  • Leading, training, and developing a team to maintain high standards of customer service.

What We Offer

We are committed to fostering a culture of growth and development. Our benefits include:

  • Competitive salary of $73,150.00 per annum plus superannuation.
  • Immediate employment opportunities.
  • Subsidized private health insurance.
  • Funding for professional development.
  • Discounted stays at hotels across various locations.

Qualifications and Skills

To be successful in this role, candidates should possess the following qualifications:

  • Experience in a Front Office department at a supervisory level, ideally with 3 years in a similar role.
  • Familiarity with hotel property management systems, preferably Opera.
  • Strong communication skills, both written and verbal.
  • Detail-oriented with excellent organizational abilities.
  • A positive attitude and a passion for delivering outstanding customer service.
  • Ability to manage time effectively and work under pressure.
  • Proficiency in Microsoft Office applications.
  • Impeccable presentation and grooming standards.
  • Flexibility to work various shifts, including weekends and holidays.

Embark on Your Career Journey

Club Wyndham Airlie Beach is a premier resort known for its breathtaking ocean views and luxurious accommodations. Located in a prime destination, it offers guests easy access to iconic attractions, making it an ideal location for both relaxation and adventure.

Where Your Career Begins

At Travel + Leisure Co., hospitality is at the core of our operations. We cultivate an inclusive atmosphere where excellence is celebrated, and teamwork is paramount. Join us in building a career that creates lasting memories for our guests.

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