Duty Manager

3 weeks ago

Airlie Beach, Queensland, Australia Wyndham Destinations Full time
Be Part of a Global Team

At Wyndham Destinations, we're passionate about putting the world on vacation. As a Front Office Duty Manager, you'll play a key role in delivering exceptional customer experiences and ensuring the smooth operation of our resort's reception desk.

Key Responsibilities
  • Provide exceptional customer service to owners and guests, responding to their needs and resolving any issues that may arise.
  • Manage the day-to-day operation of the reception desk, including greeting and registering guests, providing information on local attractions, and handling administrative tasks.
  • Build and lead a high-performing team, promoting a culture of excellence and customer service.
  • Collaborate with other departments to ensure seamless operations and exceptional guest experiences.
What We Offer
  • A competitive salary of $73,150.00 per annum, plus superannuation.
  • Immediate start.
  • Subsidized private health insurance.
  • Professional development funding.
  • Discounted hotel stays across Australia, Fiji, and New Zealand.
Requirements
  • Proven experience in a Front Office department at a supervisory level, either as a Team Leader, Shift Supervisor, or Duty Manager.
  • Knowledge of hotel property management systems, Opera preferred.
  • Events experience highly regarded.
  • Excellent communication skills, written, verbal, and active listening.
  • Detail-focused with an organized approach and ability to multitask.
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations.
  • Exceptional time management skills and the ability to work under pressure.
  • Strong negotiation and problem-solving skills.
  • Proficiency in using a computer and Microsoft Office applications.
  • Bookkeeping/finance experience highly regarded.
  • Immaculate presentation and grooming standards.
  • Ability to work a flexible roster, including weekends and school and public holiday periods.
  • The capability to work in a fast-paced environment both as part of a team and autonomously.
About Us

Wyndham Destinations is a global leader in the vacation ownership industry, with a portfolio of brands that includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and Sports Illustrated Resorts. Our mission is to put the world on vacation, and we're committed to delivering exceptional experiences for our guests and associates alike.

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