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Hotel Operations Leader

2 weeks ago


Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000
Key Hotel Operations Leader

We are seeking a seasoned hospitality professional with expertise in Food & Beverage and Rooms Division operations to drive our hotel's success.

About the Role

This leadership position is at the heart of our daily operations, ensuring seamless service delivery and exceptional guest experiences. The successful candidate will lead by example, support teams across departments, and contribute to financial and strategic planning.

The role involves developing and executing bespoke guest experience journeys and creating authentic moments to foster strong brand connections.

You will play a vital part in embedding the hotel within the community and connecting with guests on a deeper level.

Key Responsibilities
  • Oversee daily hotel operations, ensuring smooth performance and outstanding guest service.
  • Support departments such as front desk, restaurant, and maintenance when needed.
  • Be available for issue resolution and crisis management, both on-site and off-site.
  • Ensure compliance with safety standards, duty of care, and operational guidelines.
  • Collaborate with the General Manager on budgeting, forecasting, financial administration, and audits.
  • Deliver timely and accurate reporting across departments, managing payroll costs and COGs effectively.
  • Participate in revenue, marketing, and F&B meetings to drive strategy and execution.
  • Plan property improvements and assist in preparing detailed CAPEX documentation for approval.
  • Maintain strict food safety standards and support kitchen and F&B teams in quality assurance.
  • Manage rosters and timesheets, adhering to HIGA guidelines and payroll deadlines.
  • Lead recruitment, onboarding, training, and performance management processes.
  • Foster team communication through regular briefings and monthly meetings.
  • Maintain impeccable cleanliness and presentation across all hotel areas.
  • Advocate for brand standards across Rooms and F&B, ensuring consistent delivery on brand promises.
  • Oversee conferences and events, ensuring seamless coordination between departments and exceptional client satisfaction.

Requirements and Qualifications

To be successful in this role, you will need:

  • A strong background in hospitality, preferably with experience in Food & Beverage and Rooms Division operations.
  • Excellent leadership and communication skills, with the ability to inspire and motivate teams.
  • A high level of emotional intelligence, with a customer-centric approach.
  • Strong analytical and problem-solving skills, with the ability to think critically and strategically.
  • Proficiency in Microsoft Office and other relevant software applications.

Benefits

We offer a competitive salary and benefits package, including:

  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health insurance and retirement plans.
  • Generous paid time off and holidays.

Other Opportunities

We are committed to providing our employees with a positive and inclusive work environment. We believe in fostering a culture of respect, empathy, and open communication.