Hotel Operations Lead

1 day ago

Melbourne, Victoria, Australia beBeeOperations Full time $110,000 - $130,000
Hotel Duty Manager - Overnight

This key leadership position oversees Front Office operations, ensuring a smooth and successful service experience for all guests.

The ideal candidate will have extensive experience in hotel front office operations, strong skills in team development, coaching, and conflict resolution, as well as familiarity with Hotel Property Management Systems.

Key Responsibilities:

  • Lead the Front Office team to deliver exceptional guest experiences through genuine care and service.
  • Collaborate with internal departments to ensure seamless overnight service aligned with industry standards.
  • Maintain a safe and compliant work environment by upholding Occupational Health & Safety standards.
  • Anticipate guest needs, resolve escalated issues promptly, and ensure outstanding service excellence.
  • Operate confidently and independently in a fast-paced environment.

We seek a proactive and experienced individual who can lead by example and provide guidance and support to their team members. If you have a passion for delivering exceptional customer service and a strong commitment to teamwork, we encourage you to apply.

About You

You bring:

  • Extensive experience in hotel front office operations, ideally in a leadership role.
  • Strong skills in team development, coaching, and conflict resolution.
  • Familiarity with Hotel Property Management Systems.
  • A high level of attention to detail and strong operational oversight.
  • A proactive approach to mentoring and supporting team performance.

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