Business Development Manager for Multinational Firm

23 hours ago


Melbourne, Victoria, Australia SMAART Recruitment Full time
About the Role

We are seeking a highly experienced and motivated Team Leader to join our multinational firm in Melbourne CBD. As a key member of our Customer Service team, you will be responsible for coaching, developing, and motivating a team of consultants to achieve company performance goals and deliver exceptional customer outcomes.

Key Responsibilities:
  • Lead a team of ambitious and passionate consultants to drive business growth and improve customer satisfaction
  • Develop and implement process improvements to enhance workflow efficiency and productivity
  • Mentor and coach team members to achieve their full potential and develop their skills
  • Collaborate with the Head of Customer Service to establish and meet business objectives
Requirements

To succeed in this role, you will need:

  • Vocal fluency in English, Chinese, and Mandarin
  • Proven experience in a leadership position within a contact centre environment
  • Excellent written and verbal communication skills
  • Australian citizenship or permanent residency
What We Offer

In return for your expertise and passion, we offer:

  • A competitive salary range of $80k - $90k + Super (depending on experience)
  • Full-time permanent role with flexible working options
  • Hybrid working arrangement with opportunities for remote work
  • Beautiful Melbourne CBD office with outstanding views
  • 4 weeks of comprehensive, paid training and ongoing support


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