Financial Assistance Specialist
3 weeks ago
We are seeking a skilled Financial Assistance Specialist to join our team at Ethos BeathChapman. As a Financial Assistance Specialist, you will be responsible for managing hardship cases and providing expert advice to customers. Your strong customer focus and passion for delivering quality outcomes will be essential in this role.
Key Responsibilities:
- Manage hardship cases and develop bespoke solutions for customers.
- Provide expert advice and guidance to customers on managing their payments.
- Liaise with customers regularly to monitor and adjust their agreements as needed.
- Stay up-to-date with legislation and regulations related to personal insolvency and hardship management.
Requirements:
- Previous experience in collections or hardship management within the banking and financial services industry.
- Strong customer focus and passion for delivering quality outcomes.
- Solid interpersonal skills and ability to build strong relationships with customers.
- Can-do attitude and positive outlook.
For further information on this role, please contact Rupinder Kandola or email rupinderk@ethosbc.com.au. Only Word format resumes will be accepted.
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