Financial Assistance Advisor

6 days ago


Sydney, New South Wales, Australia Ethos BeathChapman Full time

At Ethos BeathChapman, we are currently seeking a skilled Financial Assistance Consultant to join our team.



As a Financial Assistance Consultant, you will play a vital role in managing customer hardship and providing tailored solutions to meet their needs.



Key Responsibilities


  1. Manage customer hardship cases and provide expert advice and guidance.
  2. Collaborate with customers to develop and implement bespoke plans to manage payments and monitor agreements.
  3. Liaise with customers regularly to address changing circumstances and provide ongoing support.
  4. Stay up-to-date with relevant legislation and best practices in personal insolvency and hardship management.


Requirements

To succeed in this role, you will need:




  • Previous experience in collections or hardship management within the banking and financial services industry.
  • A strong customer focus and ability to deliver high-quality outcomes.
  • Excellent communication and interpersonal skills to build strong relationships with customers.
  • A positive attitude and willingness to learn and adapt to new situations.


If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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