Financial Assistance Advisor
6 days ago
At Ethos BeathChapman, we are currently seeking a skilled Financial Assistance Consultant to join our team.
As a Financial Assistance Consultant, you will play a vital role in managing customer hardship and providing tailored solutions to meet their needs.
Key Responsibilities
- Manage customer hardship cases and provide expert advice and guidance.
- Collaborate with customers to develop and implement bespoke plans to manage payments and monitor agreements.
- Liaise with customers regularly to address changing circumstances and provide ongoing support.
- Stay up-to-date with relevant legislation and best practices in personal insolvency and hardship management.
Requirements
To succeed in this role, you will need:
- Previous experience in collections or hardship management within the banking and financial services industry.
- A strong customer focus and ability to deliver high-quality outcomes.
- Excellent communication and interpersonal skills to build strong relationships with customers.
- A positive attitude and willingness to learn and adapt to new situations.
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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