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Customer Experience Specialist
2 months ago
We are seeking a skilled Claims Consultant to join our team at TSA Group - Australia. As a Claims Consultant, you will play a crucial role in resolving major property damage claims for our insurance partner, IAG.
Key Responsibilities- Build strong connections with customers to ensure they receive the highest level of customer experience.
- Manage end-to-end claims management, assessing each situation individually.
- Resolve inquiries and concerns related to property damage for our Australian customer base.
- Liaise with suppliers and repairers to validate, assess, and repair property insurance claims.
- Accurately document detailed customer interactions and process account information.
- Ensure customer expectations regarding their insurance and claim process are met.
- A comprehensive training program to ensure your success in the role.
- A supportive team environment with a flexible schedule.
- Opportunities for career advancement and internal progression.
- A range of benefits and rewards to recognize your hard work and dedication.
- Must be located within Melbourne to be eligible for this role.
- Must have a stable internet connection and an appropriate home office setup.
We are a leader in the outsourcing industry, proudly Australian-owned, and committed to delivering exceptional customer experiences. Our unique culture promotes growth, recognition, and fun, making us a great place to work and advance your career.
