Customer Experience Specialist

3 weeks ago

Melbourne, Victoria, Australia Xero Full time

About the Role

Xero is seeking a skilled Customer Experience Specialist to join our team. As a key member of our Customer Experience team, you will provide exceptional support and guidance to small business owners, bookkeepers, and accountants when they reach out to us with a question or when we proactively contact them by phone.

Key Responsibilities

  • Provide quality service to customers, focusing on finding ways to support them with their issues and queries accurately and within our targeted initial response times.
  • Take ownership of enquiries and manage them through to resolution, ensuring customers are kept up-to-date at all times.
  • Communicate outcomes to customers simply, but effectively, ensuring they are satisfied with the outcomes you provide.
  • Participate in proactive call campaigns to ensure our customers are getting the most out of Xero.
  • Escalate any issues that you are unable to resolve, whilst making sure that the customer is kept up-to-date as the case is escalated.

Requirements

  • Previous experience in a service environment and working to service levels and quality targets.
  • Demonstrated experience in efficient problem solving and resolution.
  • Experienced IT skills - confident with Microsoft Office, Google suite.
  • Accounting or bookkeeping qualification (or working towards) essential.
  • Clear and concise communication, both written and on the phone.
  • Confidence to make outbound proactive phone calls.
  • Diligence and commitment to following through and resolving problems.
  • Initiative and ability to self-manage, along with flexibility.
  • Ability to build effective relationships.

About Xero

Xero is a leading cloud accounting software company that is continuing to grow rapidly. We are looking for talented individuals who are passionate about delivering exceptional customer experiences and are committed to making a positive impact.

  • Customer Experience Liaison

    15 hours ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...

  • Customer Experience Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    About the RoleThis is a Customer Experience Specialist role with Xero, a leading cloud accounting platform in Australia. As a key member of our Customer Experience Team, you will play a vital role in providing exceptional support to our customers, helping them get the most out of Xero.Key ResponsibilitiesProvide high-quality support to customers through...

  • Customer Experience Specialist

    2 months ago

    Melbourne, Victoria, Australia Percepta LLC Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Percepta LLC. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesCustomer InteractionProvide timely and effective responses...

  • Customer Experience Specialist

    1 month ago

    Melbourne, Victoria, Australia Osborne Richardson Full time

    Customer Experience SpecialistOsborne Richardson is seeking a highly skilled Customer Experience Specialist to join our team in Melbourne. Our client is a leading private, family-owned company in the grocery industry, selling continental goods across Australia.Key Responsibilities:Process orders accurately, coordinate inventory and logistics, and resolve...

  • Customer Experience Specialist

    2 months ago

    Melbourne, Victoria, Australia Roman Health Pharmacy LLC Full time

    About the RoleXero is a leading cloud-based accounting platform that empowers small businesses and their advisors to thrive. As a Customer Experience Specialist, you will play a vital role in delivering exceptional support and guidance to our customers, helping them get the most out of Xero.Key ResponsibilitiesProvide timely and accurate support to customers...

  • Customer Experience Specialist

    1 month ago

    Melbourne, Victoria, Australia Osborne Richardson Full time

    Customer Experience SpecialistOsborne Richardson is seeking a highly skilled Customer Experience Specialist to join our team in Melbourne. Our client is a leading private, family-owned company in the grocery industry, selling continental goods across Australia.Key Responsibilities:Process orders accurately, coordinate inventory and logistics, and resolve...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe are seeking a Customer Experience Specialist to deliver exceptional service to our customers, understanding their needs and circumstances to find the right solutions. You will work in a dynamic environment, moving between front-of-house concierge, finding solutions and educating customers, as well as providing consumer lending and other...

  • Customer Experience Specialist

    4 weeks ago

    Melbourne, Victoria, Australia AGL Full time

    Transforming Customer Experiences at AGLWe're seeking a dynamic and data-driven Customer Experience Specialist to join our Customer Experience team at AGL. In this role, you'll play a pivotal part in enhancing the experience for residential and SME customers, analysing customer feedback, and identifying opportunities to drive meaningful changes across AGL's...

  • Customer Experience Specialist

    3 weeks ago

    Melbourne, Victoria, Australia AGL Full time

    Transforming the Energy LandscapeAt AGL, we're redefining the future of energy by harnessing the power of innovation and customer-centricity. As a Customer Specialist, you'll play a pivotal role in shaping this vision by delivering exceptional support and building meaningful relationships with our customers.About the Role:Our Electrification & Innovation...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia carsales Full time

    About usAt carsales, we're passionate about providing a seamless experience for our customers. We're always looking for talented individuals who share our vision and values.Job SummaryWe're seeking a Customer Experience Specialist to join our team. This is an exciting opportunity to work with a dynamic team and make a real impact on our customers' lives.Key...

  • Customer Experience Specialist

    3 weeks ago

    Melbourne, Victoria, Australia JK Personnel Full time

    About the Role:We are seeking a skilled Customer Experience Specialist to join our team at JK Personnel. As a Hyper Help Agent, you will play a critical role in delivering exceptional customer experiences through various communication channels.Key Responsibilities:Engage with customers to understand their issues and provide timely resolutionsCollaborate with...

  • Customer Experience Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Bare Cremation Full time

    Bare Cremation is a technology company revolutionizing the funeral industry. We're committed to providing exceptional care, support, and guidance to our customers during their time of need.As a Customer Care Specialist, you will be the first point of contact for families looking for guidance and assistance in arranging a funeral. Your role will involve...

  • Customer Experience Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Bare Cremation Full time

    Bare Cremation is a technology company revolutionizing the funeral industry by providing exceptional care and support to families in their time of need.We're looking for a dedicated Customer Care Specialist to join our team and help us deliver a truly great customer experience.The ideal candidate will have a passion for helping people, a commitment to...

  • Customer Experience Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Bare Cremation Full time

    Bare Cremation is a technology company revolutionizing the funeral industry by providing exceptional care and support to our customers.We're looking for a skilled Customer Experience Specialist to join our team and help us deliver a truly great customer experience.The ideal candidate will have a passion for helping people in their greatest time of need, a...

  • Customer Experience Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Carlton & United Breweries Full time

    Your ImpactAs a Customer Experience Specialist at Carlton & United Breweries, you will play a pivotal role in delivering exceptional customer experiences that exceed expectations.Key Responsibilities:Take ownership of customer interactions to provide tailored solutions.Work across multiple systems to resolve customer queries efficiently.Strive for first call...

  • Customer Experience Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    About the RoleXero is a leading cloud accounting platform that empowers small businesses and their advisors to grow and thrive. As a Customer Experience Specialist, you will play a vital role in delivering exceptional support and guidance to our customers, helping them to get the most out of Xero.Key ResponsibilitiesProvide timely and accurate support to...

  • Customer Experience Specialist

    2 months ago

    Melbourne, Victoria, Australia Bare Cremation Full time

    About Bare CremationBare Cremation is a pioneering technology company revolutionizing the funeral industry by providing a stress-free and affordable experience for Australians.Our mission is to make end-of-life planning simple, inexpensive, and compassionate. We're committed to delivering exceptional customer experiences, and this role is crucial to...

  • Customer Experience Specialist

    1 month ago

    Melbourne, Victoria, Australia Xero Full time

    About the RoleXero is a leading cloud accounting platform that empowers small businesses and their advisors to thrive. As a Customer Experience Specialist, you will play a vital role in delivering exceptional support and guidance to our customers, helping them get the most out of Xero.Key ResponsibilitiesProvide timely and accurate support to customers via...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Hub Australia Full time

    Role OverviewHub Australia is seeking a skilled and enthusiastic individual to join our team as a Customer Experience Specialist. This dynamic role will provide exceptional experiences for our members and guests, showcasing the best of our hospitality and customer service skills.Main ResponsibilitiesCreate tailored experiences for members and guests,...

  • Customer Experience Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    About the RoleThis is a unique opportunity to join Xero's Customer Experience Team as a Customer Experience Specialist. As a key member of our team, you will play a vital role in providing exceptional support and guidance to small business owners, bookkeepers, and accountants.Key ResponsibilitiesProvide timely and accurate support to customers through...