Customer Experience Specialist

1 month ago


Melbourne, Victoria, Australia Carlton & United Breweries Full time

Your Impact

As a Customer Experience Specialist at Carlton & United Breweries, you will play a pivotal role in delivering exceptional customer experiences that exceed expectations.

Key Responsibilities:

  • Take ownership of customer interactions to provide tailored solutions.
  • Work across multiple systems to resolve customer queries efficiently.
  • Strive for first call resolution and positive customer feedback.
  • Respond to phone-based and live chat queries in a timely manner.

About You

We are seeking a customer-centric individual with:

  • Experience in inbound customer service roles involving problem-solving and logistics.
  • Experience working in fast-paced environments with structured KPIs.
  • Exceptional customer interaction skills with the ability to manage conflict.
  • A solution-driven mindset.
  • Proficiency in working across different systems, including SAP, Salesforce, and PCP.

What We Offer

  • A close-knit team that supports and champions each other.
  • Continuous coaching and learning opportunities.
  • A dynamic work environment with access to new product launches, tastings, and events.

Why Carlton & United Breweries?

We are a leading multi-beverage organization with a rich history. Our regional head office is based in Melbourne, with sales, manufacturing, and distribution centers located across Australia and New Zealand. We produce and market some of Australia's most iconic beverage brands. We value diversity, innovation, and excellence, and offer a range of benefits, including product discounts, flexible work arrangements, health and wellness programs, and learning and development opportunities.



  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.


  • Melbourne, Victoria, Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Company OverviewAt Intrepid Travel, we're a team of passionate individuals dedicated to creating life-changing experiences for our customers. As a certified B Corp, we prioritize sustainability and social responsibility in everything we do.SalaryWe offer a highly competitive salary of $150,000 - $200,000 per annum, depending on experience, as well as a range...


  • Melbourne, Victoria, Australia Sportscraft Full time

    About the RoleAs a Customer Experience Specialist, you will be responsible for delivering exceptional customer-focused service and ensuring seamless transactions in our store. You will report to the Store Manager/Assistant Store Manager and work closely with the team to achieve sales targets and maintain the highest levels of store presentation.


  • Melbourne, Victoria, Australia BOQ Specialist Full time

    About the OpportunityWe are seeking an experienced Customer Portfolio Manager to join our team at BOQ Specialist. In this role, you will be responsible for managing a diverse portfolio of customers, with a focus on customer retention and growth.


  • Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe are seeking a Customer Experience Specialist to deliver exceptional service to our customers, understanding their needs and circumstances to find the right solutions. You will work in a dynamic environment, moving between front-of-house concierge, finding solutions and educating customers, as well as providing consumer lending and other...


  • Melbourne, Victoria, Australia AGL Full time

    Transforming Customer Experiences at AGLWe're seeking a dynamic and data-driven Customer Experience Specialist to join our Customer Experience team at AGL. In this role, you'll play a pivotal part in enhancing the experience for residential and SME customers, analysing customer feedback, and identifying opportunities to drive meaningful changes across AGL's...


  • Melbourne, Victoria, Australia AGL Full time

    Transforming the Energy LandscapeAt AGL, we're redefining the future of energy by harnessing the power of innovation and customer-centricity. As a Customer Specialist, you'll play a pivotal role in shaping this vision by delivering exceptional support and building meaningful relationships with our customers.About the Role:Our Electrification & Innovation...


  • Melbourne, Victoria, Australia carsales Full time

    About usAt carsales, we're passionate about providing a seamless experience for our customers. We're always looking for talented individuals who share our vision and values.Job SummaryWe're seeking a Customer Experience Specialist to join our team. This is an exciting opportunity to work with a dynamic team and make a real impact on our customers' lives.Key...


  • Melbourne, Victoria, Australia Woolworths Full time

    We're looking for a Customer Experience Specialist to join our team at Woolworths Supermarkets.Key Responsibilities:Picking fresh products for our customers who shop onlineProviding exceptional customer service and ensuring a seamless shopping experienceWorking effectively as part of a team to meet sales targets and exceed customer expectationsAbout the...


  • Melbourne, Victoria, Australia Hub Australia Full time

    Role OverviewHub Australia is seeking a skilled and enthusiastic individual to join our team as a Customer Experience Specialist. This dynamic role will provide exceptional experiences for our members and guests, showcasing the best of our hospitality and customer service skills.Main ResponsibilitiesCreate tailored experiences for members and guests,...


  • Melbourne, Victoria, Australia Xero Full time

    About the RoleXero is seeking a skilled Customer Experience Specialist to join our team. As a key member of our Customer Experience team, you will provide exceptional support and guidance to small business owners, bookkeepers, and accountants when they reach out to us with a question or when we proactively contact them by phone.Key ResponsibilitiesProvide...


  • Melbourne, Victoria, Australia Telstra Full time

    Job SummaryWe are seeking a skilled Customer Experience Specialist to join our team in Melbourne North.This is a fantastic opportunity to provide exceptional customer experiences by activating and assuring telecommunications / technology products and services, in the home and/or business.You will work independently to deliver seamless service rectification...


  • Melbourne, Victoria, Australia Travel + Leisure Co. Full time

    We're looking for a motivated and detail-oriented Customer Experience Specialist to join our team at Travel + Leisure Co.Company OverviewAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and Sports...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    We're seeking a skilled Customer Experience Specialist to join our team in Melbourne. As a key member of our customer-facing team, you'll be the first point of contact for customers seeking assistance with their accounts.In this role, you'll have the opportunity to make a real impact by helping customers unlock benefits and providing solutions to improve...


  • Melbourne, Victoria, Australia Tal Services Limited Full time

    Job DescriptionWe are seeking a Customer Experience Specialist to join our team at Tal Services Limited.About the RoleThis is an exciting opportunity to work in a fast-paced environment where you will be responsible for delivering exceptional customer experiences via telephony and online platforms.Your Key ResponsibilitiesTele Underwriting and Interviews:...


  • Melbourne, Victoria, Australia Seed Heritage Full time

    **About Seed Heritage**We elevate the everyday with our beautiful design and modern Australian perspective. Our collections centre on timeless pieces that last for years, and we now reach a global audience with over 200 stores across Australia, New Zealand, Hong Kong, and Singapore.**Our Culture**We value family, friends, and moments together, reflecting...


  • Melbourne, Victoria, Australia Tal Services Limited Full time

    Job SummaryWe are seeking an experienced Telephony Customer Experience Specialist to join our team at Tal Services Limited. This role involves delivering exceptional tele service experiences to our customers across various business units.


  • Melbourne, Victoria, Australia Liberty Financial Group Full time

    About LibertyWe're a financial services business on the move, looking for talented individuals who share our passion for delivering exceptional customer experiences. Our mission is to champion free thinking and help people get financial.The OpportunityAs a Customer Experience Specialist with Liberty Financial Group, you'll play a key role in providing...