Customer Experience Specialist
4 weeks ago
About the Role:
We are seeking a skilled Customer Experience Specialist to join our team at JK Personnel. As a Hyper Help Agent, you will play a critical role in delivering exceptional customer experiences through various communication channels.
Key Responsibilities:
- Engage with customers to understand their issues and provide timely resolutions
- Collaborate with stakeholders to resolve complex customer scenarios
- Utilize various tools and case management techniques to ensure positive brand experiences
Requirements:
- Proven track record of delivering high-level customer experiences in a contact centre, retail, or hospitality environment
- Excellent interpersonal communication skills with a passion for problem-solving
- Ability to work effectively in a team environment and manage multiple priorities simultaneously
About JK Personnel:
We are a leading recruitment agency passionate about connecting exceptional job seekers with top organisations in Australia. Our team is dedicated to providing a supportive and inclusive work environment that fosters growth and success.
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