Customer Experience Specialist

4 weeks ago


Melbourne, Victoria, Australia JK Personnel Full time

About the Role:

We are seeking a skilled Customer Experience Specialist to join our team at JK Personnel. As a Hyper Help Agent, you will play a critical role in delivering exceptional customer experiences through various communication channels.

Key Responsibilities:

  • Engage with customers to understand their issues and provide timely resolutions
  • Collaborate with stakeholders to resolve complex customer scenarios
  • Utilize various tools and case management techniques to ensure positive brand experiences

Requirements:

  • Proven track record of delivering high-level customer experiences in a contact centre, retail, or hospitality environment
  • Excellent interpersonal communication skills with a passion for problem-solving
  • Ability to work effectively in a team environment and manage multiple priorities simultaneously

About JK Personnel:

We are a leading recruitment agency passionate about connecting exceptional job seekers with top organisations in Australia. Our team is dedicated to providing a supportive and inclusive work environment that fosters growth and success.



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