Customer Experience Specialist

4 weeks ago

Melbourne, Victoria, Australia inchcape Full time
About the Role

As a Customer Experience Specialist at Inchcape, you will play a critical role in delivering exceptional customer experiences. You will be responsible for coordinating and managing the sales process, ensuring that our customers receive personalized solutions that meet their unique needs.

Key responsibilities include:

  • Gain comprehensive product knowledge and effectively communicate benefits to customers during demonstrations.
  • Act as the primary contact for customer inquiries, providing information on vehicles, aftermarket products, and financial services.
  • Manage appointments, test drives, and ensure a smooth delivery/handover experience for customers.
  • Handle customer trade-ins, prepare sales contracts, valuations, and accurately process documentation.
  • Capture and maintain accurate customer information in Salesforce and DMS while following up post-delivery to ensure satisfaction and adhere to safety procedures.

Why Work with Us?

Inchcape offers a range of benefits to its employees, including:

  • Thorough and ongoing training provided to support you in all aspects of your role.
  • Career and development opportunities, providing you with a sense of purpose and direction.
  • Supportive team environment, fostering a positive and supportive team culture.
  • Additional days off, including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
  • Access to our employee benefits program, including company car rental program and discounts on vehicle purchases.

About You

To be successful in this role, you will have:

  • Minimum 3 years of experience in a customer-facing role within direct sales.
  • Proven ability to manage the sales process, documentation, and close sales independently.
  • Strong communication skills and proficiency in meeting KPI metrics.
  • Expertise in MS Office, digital platforms, multitasking, and organisation; valid driver's license.
  • Prior automotive industry experience, Salesforce familiarity, and commitment to delivering high-quality customer experiences with professionalism and integrity.

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