Customer Experience Specialist
4 weeks ago
Xero is a leading cloud accounting platform that empowers small businesses and their advisors to grow and thrive. As a Customer Experience Specialist, you will play a vital role in delivering exceptional support and guidance to our customers, helping them to get the most out of Xero.
Key Responsibilities- Provide timely and accurate support to customers via phone, email, and chat, resolving their queries and issues efficiently.
- Collaborate with cross-functional teams to ensure seamless customer experiences and resolve complex issues.
- Develop and maintain in-depth knowledge of Xero's features and functionality to provide expert advice and guidance to customers.
- Participate in proactive call campaigns to engage with customers and promote Xero's value proposition.
- Escalate complex issues to senior teams and work collaboratively to resolve them.
- Contribute to the development of knowledge base articles, FAQs, and other resources to support customer self-service.
- Previous experience in a customer-facing role, preferably in a technical or accounting environment.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Strong knowledge of accounting principles and practices, with a focus on cloud accounting.
- Ability to work independently and as part of a team, with a customer-centric approach.
- Proficiency in Microsoft Office and Google Suite, with experience in case management tools a plus.
Xero is committed to creating a workplace that is inclusive, diverse, and supportive. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a comprehensive employee assistance program. If you are passionate about delivering exceptional customer experiences and have a strong background in accounting and customer support, we encourage you to apply for this exciting opportunity.
-
Customer Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the RoleThis is a Customer Experience Specialist role with Xero, a leading cloud accounting platform in Australia. As a key member of our Customer Experience Team, you will play a vital role in providing exceptional support to our customers, helping them get the most out of Xero.Key ResponsibilitiesProvide high-quality support to customers through...
-
Customer Experience Specialist
2 months ago
Melbourne, Victoria, Australia Percepta LLC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Percepta LLC. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesCustomer InteractionProvide timely and effective responses...
-
Customer Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia Osborne Richardson Full timeCustomer Experience SpecialistOsborne Richardson is seeking a highly skilled Customer Experience Specialist to join our team in Melbourne. Our client is a leading private, family-owned company in the grocery industry, selling continental goods across Australia.Key Responsibilities:Process orders accurately, coordinate inventory and logistics, and resolve...
-
Customer Experience Specialist
2 months ago
Melbourne, Victoria, Australia Roman Health Pharmacy LLC Full timeAbout the RoleXero is a leading cloud-based accounting platform that empowers small businesses and their advisors to thrive. As a Customer Experience Specialist, you will play a vital role in delivering exceptional support and guidance to our customers, helping them get the most out of Xero.Key ResponsibilitiesProvide timely and accurate support to customers...
-
Customer Experience Specialist
1 month ago
Melbourne, Victoria, Australia Osborne Richardson Full timeCustomer Experience SpecialistOsborne Richardson is seeking a highly skilled Customer Experience Specialist to join our team in Melbourne. Our client is a leading private, family-owned company in the grocery industry, selling continental goods across Australia.Key Responsibilities:Process orders accurately, coordinate inventory and logistics, and resolve...
-
Customer Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the RoleXero is a leading cloud accounting platform that empowers small businesses and their advisors to grow and thrive. As a Customer Experience Specialist, you will play a key role in delivering exceptional support and guidance to our customers, helping them to get the most out of Xero.Key ResponsibilitiesProvide timely and accurate support to...
-
Customer Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia Bare Cremation Full timeAbout Bare CremationBare Cremation is a pioneering technology company revolutionizing the funeral industry by providing an affordable and stress-free funeral service experience.Our mission is to give all Australians access to a simple and inexpensive funeral planning process, making it easier for families to navigate this difficult time.Job Title: Customer...
-
Customer Experience Specialist
1 week ago
Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a Customer Experience Specialist to deliver exceptional service to our customers, understanding their needs and circumstances to find the right solutions. You will work in a dynamic environment, moving between front-of-house concierge, finding solutions and educating customers, as well as providing consumer lending and other...
-
Customer Experience Specialist
3 weeks ago
Melbourne, Victoria, Australia AGL Full timeTransforming Customer Experiences at AGLWe're seeking a dynamic and data-driven Customer Experience Specialist to join our Customer Experience team at AGL. In this role, you'll play a pivotal part in enhancing the experience for residential and SME customers, analysing customer feedback, and identifying opportunities to drive meaningful changes across AGL's...
-
Customer Experience Specialist
2 weeks ago
Melbourne, Victoria, Australia AGL Full timeTransforming the Energy LandscapeAt AGL, we're redefining the future of energy by harnessing the power of innovation and customer-centricity. As a Customer Specialist, you'll play a pivotal role in shaping this vision by delivering exceptional support and building meaningful relationships with our customers.About the Role:Our Electrification & Innovation...
-
Customer Experience Specialist
1 week ago
Melbourne, Victoria, Australia carsales Full timeAbout usAt carsales, we're passionate about providing a seamless experience for our customers. We're always looking for talented individuals who share our vision and values.Job SummaryWe're seeking a Customer Experience Specialist to join our team. This is an exciting opportunity to work with a dynamic team and make a real impact on our customers' lives.Key...
-
Customer Experience Specialist
3 weeks ago
Melbourne, Victoria, Australia JK Personnel Full timeAbout the Role:We are seeking a skilled Customer Experience Specialist to join our team at JK Personnel. As a Hyper Help Agent, you will play a critical role in delivering exceptional customer experiences through various communication channels.Key Responsibilities:Engage with customers to understand their issues and provide timely resolutionsCollaborate with...
-
Customer Experience Specialist
1 month ago
Melbourne, Victoria, Australia Xero Full timeAbout the RoleXero is a leading cloud accounting platform that helps small businesses and their advisors grow and thrive. As a Customer Experience Specialist, you will play a key role in providing exceptional support and guidance to our customers, helping them to get the most out of Xero.Key ResponsibilitiesProvide timely and accurate responses to customer...
-
Customer Experience Specialist
2 weeks ago
Melbourne, Victoria, Australia Bare Cremation Full timeBare Cremation is a technology company revolutionizing the funeral industry. We're committed to providing exceptional care, support, and guidance to our customers during their time of need.As a Customer Care Specialist, you will be the first point of contact for families looking for guidance and assistance in arranging a funeral. Your role will involve...
-
Customer Experience Specialist
3 weeks ago
Melbourne, Victoria, Australia Bare Cremation Full timeBare Cremation is a technology company revolutionizing the funeral industry by providing exceptional care and support to families in their time of need.We're looking for a dedicated Customer Care Specialist to join our team and help us deliver a truly great customer experience.The ideal candidate will have a passion for helping people, a commitment to...
-
Customer Experience Specialist
3 weeks ago
Melbourne, Victoria, Australia Bare Cremation Full timeBare Cremation is a technology company revolutionizing the funeral industry by providing exceptional care and support to our customers.We're looking for a skilled Customer Experience Specialist to join our team and help us deliver a truly great customer experience.The ideal candidate will have a passion for helping people in their greatest time of need, a...
-
Customer Experience Specialist
3 weeks ago
Melbourne, Victoria, Australia Carlton & United Breweries Full timeYour ImpactAs a Customer Experience Specialist at Carlton & United Breweries, you will play a pivotal role in delivering exceptional customer experiences that exceed expectations.Key Responsibilities:Take ownership of customer interactions to provide tailored solutions.Work across multiple systems to resolve customer queries efficiently.Strive for first call...
-
Customer Experience Specialist
1 month ago
Melbourne, Victoria, Australia Bare Cremation Full timeAbout Bare CremationBare Cremation is a pioneering technology company revolutionizing the funeral industry by providing a stress-free and affordable experience for Australians.Our mission is to make end-of-life planning simple, inexpensive, and compassionate. We're committed to delivering exceptional customer experiences, and this role is crucial to...
-
Customer Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the RoleXero is a leading cloud accounting platform that empowers small businesses and their advisors to thrive. As a Customer Experience Specialist, you will play a vital role in delivering exceptional support and guidance to our customers, helping them get the most out of Xero.Key ResponsibilitiesProvide timely and accurate support to customers via...
-
Customer Experience Specialist
1 week ago
Melbourne, Victoria, Australia Hub Australia Full timeRole OverviewHub Australia is seeking a skilled and enthusiastic individual to join our team as a Customer Experience Specialist. This dynamic role will provide exceptional experiences for our members and guests, showcasing the best of our hospitality and customer service skills.Main ResponsibilitiesCreate tailored experiences for members and guests,...
