Luxury Hotel Operations Manager
3 days ago
Embark on an exciting new chapter in your career as a Luxury Hotel Operations Manager at The Star Brisbane.
This prestigious role offers the unique opportunity to oversee the daily operations of the Concierge Desks, fostering a positive guest experience and a welcoming atmosphere. You will be responsible for ensuring the effectiveness of the Concierge Desk, Bell Desk, and Porte Cochere operation, with a strong focus on enhancing guest experiences.
In this key position, you will demonstrate our dedication to service excellence by effectively implementing and delivering The Star's core values. Creating and maintaining relationships with both internal and external suppliers will also be crucial in optimising the guest experience at The Star Brisbane.
Your expertise will be vital in driving excellence through guest service and assisting in handling guest feedback. A comprehensive knowledge of Brisbane's attractions and communities, acquired through your network and relationships with both internal and external suppliers, is essential for this role.
We are seeking an experienced Concierge professional who has worked in a five-star property or integrated resort, with a keen emphasis on the guest journey. A strong commitment to maintaining high standards, while ensuring an immersive and unforgettable experience for our guests, is required.
An estimated salary for this position is $80,000 - $120,000 per annum, based on location and industry standards.
You will be part of a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.
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