Luxury Hotel Operations Manager
3 days ago
The Echo Entertainment Group is seeking a seasoned professional to take on the role of Luxury Hotel Operations Manager at The Star Brisbane.
With an estimated salary of $85,000 - $110,000 per annum, this position offers a unique opportunity to lead the hotel operations team and drive exceptional guest experiences.
About the Role
As Luxury Hotel Operations Manager, you will be responsible for overseeing the smooth day-to-day operations of the hotel, ensuring seamless interactions between departments, and delivering outstanding results in a fast-paced environment.
You will play a pivotal role in shaping the success of our hotel operations, collaborating with cross-functional teams to achieve common goals, and fostering a culture of excellence and innovation.
Responsibilities
- Lead the hotel operations team to achieve high levels of customer satisfaction, operational efficiency, and revenue growth.
- Develop and implement strategies to improve guest satisfaction, quality standards, and employee engagement.
- Collaborate with the concierge team to ensure seamless arrivals and departures, providing accurate information on services and facilities available within the property.
- Maintain open communication channels across all departments, promoting a positive and inclusive work environment.
- Assist in budgeting and forecasting, monitoring expenses, and identifying areas for cost savings.
Requirements
- Minimum 5 years' experience in hotel operations or a related field, preferably in a luxury setting.
- Proven track record of leading high-performing teams, driving business growth, and improving operational efficiency.
- Excellent leadership, communication, and interpersonal skills, with the ability to build strong relationships with colleagues and external partners.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
- Able to work in a dynamic, fast-paced environment with multiple priorities and deadlines.
About Us
The Echo Entertainment Group is a leading entertainment company in Australia, committed to creating exceptional experiences for our guests, employees, and communities. We are proud to be part of the Queen's Wharf Brisbane development, a $ billion project that will bring new life to the city's waterfront.
Our Culture
We value diversity, equity, and inclusion, striving to create a workplace where everyone feels welcome, respected, and valued. We offer a range of flexible working options, support for career development, and opportunities for growth and advancement.
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