Luxury Hotel Operations Manager

6 hours ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

We are seeking an exceptional Hotel Duty Manager to oversee and support the daily operations of our luxurious hotel. As a critical member of our team, you will be responsible for ensuring a high standard of service and attention to detail within the department.

You will demonstrate strong leadership, excellent communication, and effective interpersonal skills, proactively addressing challenges and providing feedback on staff performance. Your key responsibilities will include directing and managing departmental operations, overseeing scheduling, training, customer service standards, and performance management.

As a guest-focused individual with a commitment to delivering excellent customer service, you will have prior experience in a luxury 5-star property. You will maintain a composed demeanor, particularly in challenging situations, and possess the ability to effectively navigate conflicts towards successful resolution.

A sound knowledge of Opera Front Office System is preferred, and you must be available to work on a 24/7 rotating roster. In return, we offer a competitive salary of $80,000 - $100,000 per annum, along with a range of benefits, including a complimentary buffet meal during every shift, uniform laundering, and access to discounted parking.

As a valued member of our team, you will embark on a journey of career growth, training, and courses through The Star Academy, opening limitless career pathways. Our company embodies the opulence of a five-star hotel, the excitement of a 24-hour casino, and the allure of live entertainment.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognize the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.

Our company values diversity, teamwork, and encourages you to bring your authentic self. We strive to create a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests and positive outcomes for our communities.



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