Luxury Hotel Operations Manager

4 days ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

About Us


The Star Entertainment Group, a leading provider of integrated resort and casino entertainment in Australia, is seeking an experienced Luxury Hotel Operations Manager to lead our night shift team at The Star Brisbane.


As a seasoned hotel professional with leadership experience, you will be responsible for delivering exceptional guest experiences, driving team performance, and ensuring seamless hotel operations.


This role offers the opportunity to work in a state-of-the-art resort, positioned at the heart of the new Queen's Wharf Brisbane precinct, offering breathtaking views and unparalleled entertainment options.


About You


We are looking for an individual with a proven track record of leadership, hospitality expertise, and passion for delivering exceptional customer service. As a successful candidate, you will have:



  • Previous leadership experience in hotel management, preferably in a luxury setting
  • Experience in Opera PMS and familiarity with industry regulatory requirements
  • Demonstrated ability to develop high-performing teams and drive business results
  • Strong organizational and time management skills, with attention to detail
  • A collaborative mindset, with excellent communication and interpersonal skills

What We Offer


In return for your expertise and dedication, we offer a competitive salary of $120,000 - $150,000 per annum, plus benefits including:



  • Complimentary buffet meal on every shift
  • Discounted parking available in the city
  • 30% discounts across award-winning restaurants and accommodation
  • An organization that values diversity, teamwork, and being your best self
  • Supportive leadership team and opportunities for growth and development
  • Paid parental leave from Day 1, secondary carer's leave also on offer
  • Mental health and wellbeing services
  • Endless career growth and opportunities to learn and develop your career

Why Join Us?


The Star Entertainment Group is committed to creating a diverse, equitable, and inclusive workplace that fosters exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.


At The Star, we value our team members' unique perspectives, ideas, and contributions, and strive to create an environment where everyone can thrive.



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