Luxury Hotel Operations Manager
1 week ago
We are seeking an experienced and skilled individual to fill the role of Hotel Duty Manager at our iconic five-star hotel, located in the heart of Brisbane's CBD. As a key member of our team, you will play a critical role in ensuring the smooth operation of our hotel and food and beverage departments.
About the Role:- You will be responsible for overseeing and supporting the daily operations of the hotel, with a focus on delivering exceptional guest experiences.
- You will work closely with our front desk, reservations, and concierge teams to ensure seamless service delivery.
- As a leader, you will be expected to demonstrate strong leadership skills, excellent communication abilities, and effective interpersonal skills.
- Schedule and manage departmental operations, including staff training, customer service standards, and performance management.
- Address guest feedback in a timely manner to ensure maximum guest satisfaction.
- Represent hotel senior leadership in their absence and perform related duties.
- Lead by example in presentation, customer care, commitment, and professionalism.
- You will need to have prior experience in a luxury 5-star property, with a proven track record of delivering exceptional customer service.
- You should possess a composed demeanor, particularly in challenging situations, and be able to effectively navigate conflicts towards successful resolution.
- High-level communication and organizational skills are essential for this role.
- You will be required to maintain a sales-focused mindset to promote room upsells and cross-departmental upselling opportunities consistently.
- You will enjoy a complimentary buffet meal during every shift.
- Your uniform will be laundered and prepared for you daily on-site.
- Access to discounted parking within the city.
- Up to 30% discounts available at our award-winning restaurants and hotel accommodations.
- Embark on a journey of career growth, training, and courses through The Star Academy, opening limitless career pathways.
Treasury Brisbane embodies the opulence of a five-star hotel, the excitement of a 24-hour casino, the allure of live entertainment, the elegance of exclusive fashion events, and the delight of unique dining experiences.
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