Luxury Hotel Operations Manager

2 weeks ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

We are seeking a highly skilled and experienced Hotel Duty Manager to oversee the daily operations of our luxury hotel. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and maintaining high standards of service.

Key Responsibilities:

  • Lead and manage a team of hotel staff to deliver exceptional guest experiences
  • Oversee the daily operations of the hotel, including front desk, reservations, and concierge services
  • Implement and maintain high standards of customer service and satisfaction
  • Develop and implement strategies to improve hotel operations and efficiency
  • Collaborate with other departments to achieve business objectives
  • Monitor and address guest feedback and concerns
  • Represent the hotel in a professional and positive manner

Requirements:

  • Minimum 2 years of experience in a hotel management role
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of hotel operations and management systems
  • Ability to work a rotating shift schedule, including nights, weekends, and holidays

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A positive and supportive work environment
  • Opportunities for career advancement and growth

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced hotel professional looking for a new challenge, please submit your application.

About Us:

The Echo Entertainment Group is a leading hospitality and entertainment company. Our luxury hotel is part of a larger resort complex, offering guests a range of amenities and services.

Our Culture:

We are committed to creating a diverse and inclusive workplace culture that values and respects our employees. We believe in providing a positive and supportive work environment that encourages collaboration, innovation, and growth.



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