Luxury Hotel Operations Manager
2 days ago
We are seeking a highly skilled and experienced Hotel Duty Manager to oversee the daily operations of our luxury hotel. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and maintaining high standards of service.
Key Responsibilities:
- Lead and manage a team of hotel staff to deliver exceptional guest experiences
- Oversee the daily operations of the hotel, including front desk, reservations, and concierge services
- Implement and maintain high standards of customer service and satisfaction
- Develop and implement strategies to improve hotel operations and efficiency
- Collaborate with other departments to achieve business objectives
- Monitor and address guest feedback and concerns
- Represent the hotel in a professional and positive manner
Requirements:
- Minimum 2 years of experience in a hotel management role
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Knowledge of hotel operations and management systems
- Ability to work a rotating shift schedule, including nights, weekends, and holidays
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A positive and supportive work environment
- Opportunities for career advancement and growth
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced hotel professional looking for a new challenge, please submit your application.
About Us:
The Echo Entertainment Group is a leading hospitality and entertainment company. Our luxury hotel is part of a larger resort complex, offering guests a range of amenities and services.
Our Culture:
We are committed to creating a diverse and inclusive workplace culture that values and respects our employees. We believe in providing a positive and supportive work environment that encourages collaboration, innovation, and growth.
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