Hotel Operations Manager

4 days ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

The Echo Entertainment Group is seeking an experienced Hotel Operations Manager to lead the Housekeeping team at our upcoming luxury resort in Brisbane.

Job Summary

We are looking for a highly skilled and motivated individual to oversee the day-to-day operations of the Housekeeping department. As Hotel Operations Manager, you will be responsible for establishing and executing service standards, managing staff performance, and ensuring seamless guest experiences.

About the Role

This is a fantastic opportunity to join our dynamic team and contribute to the success of our new resort. You will work closely with the Executive Housekeeper to develop and implement strategies that drive operational efficiency and excellence.

  • Establish clear daily performance targets for Housekeeping Supervisors and monitor their progress.
  • Oversee the scheduling and rostering of housekeeping staff while adhering to operating budgets.
  • Conduct pre-arrival inspections of VIP guests' rooms to ensure room presentation meets required standards.
Requirements

To be successful in this role, you will need:

  • Tertiary qualifications in a hospitality or business field.
  • Extensive hotel experience in a high-volume environment.
  • Demonstrated leadership skills and experience managing professional hospitality teams.
  • Strong communication skills and competent computer literacy.
What We Offer

We offer a competitive salary package, including a base salary of $AUD 120,000 per annum, plus benefits such as complimentary buffet meals on every shift, uniform laundering, discounted parking, and up to 30% discounts across award-winning restaurants and accommodation.

Company Overview

The Echo Entertainment Group is a leading entertainment and leisure operator in Australia, with a focus on delivering exceptional experiences for our guests. Our new luxury resort in Brisbane will offer world-class facilities, luxurious accommodations, and unparalleled service standards.



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