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Event Experience Director

1 month ago

Sydney, New South Wales, Australia Merivale Full time

About the Role

We are seeking an experienced and accomplished Event Experience Director to lead our high-end venue, focusing on delivering exceptional service and creating unforgettable experiences for our discerning clientele.

Reporting directly to the General Manager of the Establishment precinct, you will be responsible for managing each space from end to end, ensuring a smooth operation of all moving parts across the venue.

As the Event Experience Director, you will be the backbone of our business, driving performance and striving for excellence. Your focus will be on:

  • Leading by example, setting standards high, and ensuring your team understands what exceptional looks like every day.
  • Accountability for day-to-day operations and business performance, including effective financial management around COGS, sales budgets, and profits.
  • Developing each team member's premium product knowledge and service standards through up-skilling and training programs.
  • Fostering people practices such as recruitment, employee engagement, training, and development to drive growth and success.
  • Identifying and activating growth opportunities, leveraging activation strategies to deliver results.

About Our Venue

Our iconic bar offers classic elegance combined with a pitch-perfect party atmosphere, featuring a 42-metre-long marble bar centrepiece and magnificent iron columns. We cater to a strong corporate clientele during and after office hours, making it a mecca for repeat clients who value relationships and exceptional service.

About the Rewards

You will join a company that invests in its employees' success, offering a competitive salary, paid parental leave, flexible return to work support, amazing discounts at 90+ venues, career development opportunities, an Employee Assistance Program, and an Employee Referral Program.