Healthcare Relationship Builder

13 hours ago

Sydney, New South Wales, Australia Eucalyptus Full time

Eucalyptus is a pioneering digital healthcare company on a mission to revolutionize the industry by combining technology, design, and operational excellence.

Our goal is to empower patients to take control of their health by providing them with access to high-quality clinical support whenever and wherever they need it. We've made significant strides in this direction, having helped over 500K patients globally since our inception in Australia in 2019.

We're a fast-growing organization with a diverse range of brands, including Juniper, Pilot, Kin & Software, each catering to different demographics and powered by a global team across 5 countries. Our commitment to innovation has led to us raising over AUD$150M in funding from prominent investors, enabling us to further accelerate our growth trajectory.

As a Patient Engagement Specialist at Eucalyptus, you'll play a crucial role in driving health and business outcomes by providing exceptional support to our patients through outbound phone conversations throughout their journey with us. You'll be the voice of our patients, ensuring their unique needs are met by collaborating with our growth-marketing team, doctors, nurses, pharmacies, and inbound patient support team.

-You'll make outbound calls to patients to increase conversion rates from one stage to another;
-Make complex concepts simple for our patients by solving their problems and handling their objections;
-Contribute to improving our conversion processes to enable scalability across the globe and other brands;
-Summarize patient sentiment and escalate bugs to other parts of the growth team to create a cohesive patient experience;

This is a challenging yet rewarding role that requires a seasoned sales professional with at least 1-2 years of outbound/inbound sales experience. A proven track record of capturing opportunities within customer funnels and improving conversion rates is essential. Strong numerical skills, empathy, reliability, problem-solving skills, and excellent written and verbal communication skills are also required.

We offer a competitive salary of approximately AUD$60,000 per annum, along with a range of benefits, including an annual professional development budget, mentors and buddies, equity, and a generous parental leave policy. Our teams are passionate about making a meaningful impact, and we prioritize work-life balance. If you're a driven individual who thrives in a fast-paced environment and is committed to delivering exceptional results, we'd love to hear from you.

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